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Cloud PBX business. Cloud PBX for business. Cloud PBX capabilities for small businesses

Modern technologies are actively used for the development of entrepreneurship. These include cloud PBX for business, which is based on the use of the Internet. Such telephony is convenient, multifunctional, stable and economical. The level of initial and permanent material investments remains minimal, and the possibilities are limitless. The combination of such undeniable advantages makes the choice fully justified.

Personally, the advantages of choosing IP-telephony technology have already been appreciated by many Canmos customers. A reliable and time-tested telecom operator creates all the conditions for the correct operation of the PBX. It is beneficial to contact here by offering different packages with excellent characteristics at low prices. You will be pleased with the high level of service, the excellent work of the round-the-clock support service with the prompt resolution of all emerging issues.

The use of a cloud-based PBX for small businesses opens up new horizons of development, allowing you to create telephony with new features: telephone numbers from different telephone operators, communication management and obtaining call statistics with a high degree of security.

Attractive features of a cloud-based PBX for small businesses

With the direct use of a cloud-based PBX for small businesses, you can actually appreciate its advantages and huge opportunities. These include the high quality of telephone conversations, making them as comfortable and enjoyable as possible. This telephony compares favorably with other methods of communication.

Making a choice in favor of this technology becomes profitable from an economic point of view. This solution will significantly reduce the fixed costs associated with negotiations. Inside the corporate network, they will be free. This will enable employees to make the required number of calls, communicating in a team for the most productive problem solving.

Cloud PBX scheme with two virtual PBX

There are no difficulties at the connection stage. The client will only need to choose the optimal package, having previously familiarized himself with the proposed options, and, if necessary, after consulting with the employees. There is no need to purchase expensive equipment, laying cables. This is due to the fact that the station itself is located on the provider's server, and the client gets access to it when connected in a short time.

The high popularity of PBX operating via the Internet is also associated with its versatility. Indeed, due to its versatility and advanced functionality, it is suitable for different companies, differing in size and in their main specialization. In each case, flexible configuration is carried out with the setting of the necessary parameters and algorithms, according to which the station will operate in the future.

In operation, the system is completely simple. Administration and remote control does not present any problems. It is carried out through a special web interface, without requiring any special knowledge. If necessary, you can always increase the number of channels and numbers by easily adding them.

For many companies, a multifunctional call center has been successfully created on the basis of PBX. With it, employees communicate comfortably with each other, and customer service reaches a new level thanks to communication. All this together has a positive effect on the performance of the company, allowing you to significantly increase profitability. Achieving such a remarkable result makes the use of automatic telephone exchanges a fully justified decision, as well as a necessity for all entrepreneurs seeking to develop their business.

Cloud PBX prices for business

In terms of price / functionality, a cloud-based PBX for business is the most suitable tool for managing a company's telephony. What are the commercial benefits for businesses using a cloud-based PBX? An important advantage for any company is the price of connecting a cloud-based PBX and telephony, if this price is close to the minimum values.

Cloud PBX for business is a very flexible telephony management tool! In terms of its functionality, a cloud-based PBX completely replaces an office PBX, even having some additional functions that are difficult to implement in an analog telephone exchange.

The price of a cloud-based PBX for business consists of the parameters necessary for the operation of telephony, which the subscriber writes in the terms of reference: performance, the number of internal and external lines.

Cloud PBX capabilities for small businesses

Cloud PBX for small businesses becomes indispensable when you want to achieve good results. It helps entrepreneurs with its excellent features:

• individual scenarios for receiving calls - setting the time, setting by numbers, busyness and other parameters;
• translation - done easily with the help of buttons;
• interception - done for your group;
• one telephone network - contributes to the organization of the fruitful work of a remote office, the unification of employees working in different departments;
• reports – providing clear statistical information;
• autoresponder - an electronic secretary that works in automatic mode with the ability to send by e-mail;
• voice menu - convenient prompts for connecting with the right employee;
• callback - connection with the site on the Internet thanks to the Call Back function, which allows visitors to easily contact the company at no additional cost;
• calls from the site - you can call the company, with high quality of communication and free of charge for the caller;
• dialing - performed automatically and provides for routing to the voice menu;
• receiving a fax is very simple via e-mail;
• convenient outgoing calls - carried out using multi-channel and additional functions, including recording for control;
• clear management - remote administration occurs using a web interface;
• telemarketing - provides automatic dialing.

Setting up a cloud PBX for small businesses is carried out to solve specific problems. This process does not take much time, as it is done by specialists using simple technology.

Advantages of a cloud PBX

The list of advantages of stations operating via the Internet is very extensive. These include providing a multichannel number. It has advanced functionality, thanks to which you can receive many calls at once. This allows you to retain potential buyers, overcome competition by creating a high level of service. If at the time of the call all operators are busy, the subscriber is asked to wait in line for some time, which greatly increases the likelihood that the buyer will remain on the line.

In a corporate network, communication between employees will be easy and fast. Each of them receives a short number. Additional numbers can be used if necessary. Communication within the organization becomes free. Using a cloud-based PBX for small businesses, all conditions are created for quickly solving problems. This significantly increases the productivity of the team and the entire company as a whole.

The modern way of communication is video calls. They provide an opportunity to see colleagues working in remote branches. With the help of conference calls, no less fruitful business negotiations and meetings are held than with a personal meeting, but in this way it is more convenient and significantly saves time.

Careful monitoring exercised over them helps to improve the productivity of employees. This is facilitated by the provision of reports. They detail all the basic statistical information. For example, you can find out how many calls were made, what was their duration, and so on. All these data are very useful for the development of the business, the improvement of the service system and the improvement of the work of the team in the performance of professional duties.

Cloud PBX for business attracts with the function of recording negotiations. This measure becomes a necessity to improve the quality of service. It is also a way to easily resolve conflict situations, if any. It is enough just to find the necessary information in the cloud PBX to understand how things really were.

The voice menu deserves high praise. This electronic secretary works constantly without failures in automatic mode. Thanks to it, the level of load on the line is significantly reduced, and subscribers quickly go to the desired department or specialist, following clear voice prompts. The presence of such a menu makes the organization stable for customers, indicates its reliability, and shows an interest in retaining customers.

Forwarding is carried out at an intellectual level according to the specific settings that were previously specified. Incoming calls are redirected according to certain scenarios in case of no answer or busy line. When specifying specific algorithms, such factors as, for example, time and day are taken into account.

Competent connection of the system with the site helps to achieve amazing results. In particular, the well-known callback function helps with this. It is enough for visitors to web resources to use just one button to talk to an employee in a short time, get advice or answers to their questions.

Instead of the usual fax, it is proposed to use a more modern form - electronic. It differs in the reception of messages by e-mail. If necessary, they will be printed later. Practice shows that this method is more convenient.

Cloud PBX connection

To get all the above features and benefits when using the station, it is important to order such services from reliable providers. One of them is Canmos. The company attracts a large number of customers with its significant advantages:

• reliability - successful work in the market for 15 years;
• many services - in addition to telephony, it is offered to connect to the Internet, television, hosting, video surveillance and other relevant areas;
• favorable rates - each package provides for attractive conditions;
• quality - the use of modern equipment and a responsible attitude to the implementation of all work ensures the stable provision of services without interruption.

Customers will be able to order a cloud PBX connection for business in the most convenient way. The site contains contact details for which it is proposed to contact employees. They will be happy to immediately advise on all emerging issues, orient in the cost and terms of connection.

It is even more convenient to apply online. You can do this at any time thanks to the round-the-clock service. In a short form, visitors are required to indicate their coordinates, according to which experts will contact them soon to discuss all the nuances.

The use of proven work schemes allows you to cope with the connection and configuration very quickly. Thanks to this, customers get the desired result in a short time, without facing a long wait. Customization is carried out taking into account all the existing wishes, the specifics of the company, as well as the tasks set.

Entrust the connection of a cloud-based PBX for business to a team of real professionals - Canmos!

Fast cloud PBX connection

Order cloud PBX

Today cloud PBX takes telephony to a new level, allowing you to save money and receive high-quality telephony. The main benefits are the expansion of functionality, ease of use with a significant reduction in fixed material costs. The advantages include a high level of manufacturability. Cloud PBX provides companies with more efficient communication, comfortable management, high-quality voice channel, and, most importantly, is inexpensive compared to analog PBX. Many business representatives have already appreciated such advantages, not regretting their choice.

To get these advantages, you need to contact a trusted telecom operator. Today, Canmos is actively implementing new technologies in practice, offering its customers high-quality services at an honest cost. From the presented variety of packages, it will not be difficult to choose the most suitable one that suits in all respects, including cost.

The company has managed to prove itself perfectly in the field of modern telephony. Today, here you can order not only high-quality communication services, but also Internet connection, hosting, video surveillance and much more. For each direction, different tariffs have been prepared, attracting an honest price. Choosing the most suitable rates, cooperation becomes the most profitable.

Relevance

The work of any enterprise requires coordinated actions, constant skillful management. Leaders need to address several key questions:

• proper interaction between employees - is required for the quick resolution of everyday issues, the productive performance of their professional duties by each employee;
• effective communication with customers - provides quality service, contributes to the formation of a positive reputation, as well as the growth of sales;
• control - affects not only the work of the team, but also the quality of customer service.

Successful completion of the tasks listed above allows, ultimately, to get closer to the most important goal - to develop business and increase profitability. Undeniable cloud PBX benefits contribute to this. It combines many attractive qualities. Under the condition of reducing the cost level, a huge list of useful options is provided. Their skillful application contributes to the achievement of excellent results.

Practice shows that communication between employees becomes comfortable, high-quality and highly efficient. They can resolve any issues as quickly as possible. For example, video conferencing can help with this. With the help of video calls, several participants are united, comfortably communicating with each other. This will require the use of special software and video phones. Also here it is appropriate to say about conference calls. Thanks to it, communication of the required number of subscribers is organized.

An equally significant task is to provide the required list of opportunities for communication with customers. For this, call forwarding is provided. The caller is redirected to the number he is interested in, by which the required information is provided. Suitable parameters are set for redirection. In order not to lose customers, there is an answering machine, as well as receiving calls automatically. The voice menu helps to create a pleasant impression of the company. Following simple prompts, it is easy to go to the required department.

Order cloud PBX stands also for reporting. The personal account contains comprehensive information. Analyzing it, in the future, you can make appropriate management decisions, make the necessary adjustments. This approach will improve many significant indicators in the near future.

Cloud PBX is a universal solution. It is actively used by companies that differ in different parameters. These may be small firms that are just starting out. It is extremely important for them to minimize their fixed financial costs. This is helped by multifunctional systems that allow you to get the required set of effective tools for little money. Large enterprises also need them. For this category of organizations, it is important to use multi-channel. With its help, a large number of calls are simultaneously received. Each of them will be processed, leading to the desired result.

The principle of operation of a cloud PBX

The advantage of choosing such a solution lies in the specifics of the operation of the station, in principle, the operation of a cloud-based PBX. The service is provided by the provider. It is where the servers are located. The telecom operator with all responsibility approaches the solution of the tasks assigned to it. They come down to service and support. This ensures continuous uptime, allowing you to get the most out of your system.

The presented principle of operation also allows obtaining additional benefits of cloud PBX. When connecting, you do not need to purchase expensive equipment, spend money on laying cables. The basis of the work is the use of the Internet. With its stable and uninterrupted connection, the provider will also help. To do this, you just need to order the appropriate service packages. Management is carried out through a personal account. It is here that you can easily set the required parameters.

Initially, on all emerging issues, Canmos employees provide professional advice. Their help will be required at the stage of choosing the optimal package. Its parameters should fit the specialization of the customer, take into account his requests, the available budget and many other points. Due to the extensive list of services provided, suitable options are selected in each case. This approach contributes to cost optimization with the solution of all tasks with minimal effort.

Technically cloud PBX operates on a simple technology. The principle of operation is based on several main stages:

• call to the company
• call incoming;
• treatment;
• redirection to a specific number, taking into account the specified parameters.

Initially, the subscriber will hear a voice menu. This option is used very often, since its presence is an important condition in order to make a good impression, to form a positive opinion about the reliability of the organization. But not only these moments are successfully achieved. It is also important that the caller is easily redirected to a specific department or specialist. Here he is provided with the required information.

Thanks to the station, it becomes possible to process calls even when there is no one in the office. There is an answering machine for this. Its functioning also takes place taking into account certain parameters. With it, you can not miss potential customers by contacting them in the future.

In the process of using the system, the service customer connects to the provider's server. Along with this, customization is carried out according to specific wishes. This allows you to adapt the station to specific requests, making it the most productive use. Modern technologies make it possible to transmit not only voice messages, but also video. It uses two types of protocols: VolP and Sip.

After successful connection, the service customer gets access to a special interface. This is where management takes place. It is possible to set suitable settings. Statistical and other information is also viewed. Thanks to a simple interface, management is not difficult, it takes place at an intuitive level.

Cloud PBX functionality

Cloud PBX allows you to create an unlimited number of virtual PBXs and manage them separately.

Cloud PBX functionality includes the full functionality of a virtual PBX with some additional features.

Call transfer.

It is carried out using the keys on the phone.

Call interception.

Pickup any call in your group.

Script for handling incoming calls.

It is configured by time, by caller's number, by busyness.

Remote office.

A single telephone network for all remote employees and departments.

Statistics.

Auto Attendant.

Autoresponder with sending to E-mail a recording of the voice and information about the caller.

IVR.

Interactive Voice Response. The caller selects a number to connect to the desired department.

callback.

Callback phone number.

Online call to the office.

The ability to call from the site to the office for free, via the Internet.

Conference call.

Implementation of a group telephone conversation from 3 participants or more.

Fax machine.

Fax reception and sending to E-mail.

Phone number selection.

Select a phone number from the list.

call tracking.

Tracking calls in the web interface.

Video conference.

Video conversations by phone.

Numbers/lines.

The required number of lines per telephone number is allocated.

Outgoing calls.

Multi-channel telephone number is used, recording, cost control, protection, security.

Statistics of incoming and outgoing calls.

Daily statistics. Online control.

Statistics and management interface.

Web interface.

Creation of virtual PBX.

Creation of user groups, independent administration.

Remote control.

Administration is carried out using a web interface.

Creating a dialplan.

The administrator manages the company's phone numbers that are allocated within the service.

Telemarketing.

Implementation of automatic dialing to subscribers with subsequent call routing to the voice menu.

Fax server.

Organization of automatic sending of faxes.

Benefits and Key Benefits of Cloud PBX

The number of representatives of small, medium and large businesses who personally assessed advantages of cloud PBX, is getting bigger. As strengths, they note the following most significant points:

• a large number of functions - the general list of options is very extensive. The required functionality is selected for existing requests;
• high-quality communication - thanks to the use of new technologies, excellent sound is provided, the signal is transmitted stably;
• reliability and stability - uninterrupted negotiations are a priority for the provider, which does everything necessary for this;
• fast implementation - when connected, there is no need to select and purchase expensive equipment, lay cables, and solve many other issues. It only takes a few minutes to set the required parameters;
• flexibility of settings - users can easily change parameters with the help of their personal account, thereby adjusting the functionality of the system;
• inexpensive support - to maintain full performance, you do not need to hire specialists separately, because the provider decides the main issues. If you need to adjust the parameters, it will not be difficult to do this via the Internet using a special interface;
• mobility - now companies can not be tied to a specific location. Changing the office is not a problem, because the connection remains at the same level, without any changes and additional hassle;
• security - thanks to data encryption, you can not worry about the safety of information;
• scalability - if necessary, you can quickly add new numbers.

It is important for companies not to miss customers, providing them with high-quality communication. To do this, you must immediately provide the required information in telephone conversations. Multi-channel helps to achieve excellent results. It allows you to handle multiple calls. Each subscriber receives answers to his questions without spending a lot of time on tedious waiting.

It is advisable to order a cloud PBX in the framework of reducing costs and using the advantages of a cloud PBX. Connection and further maintenance of a station operating using the Internet is an order of magnitude cheaper than a conventional one. In the case of a classic system, it becomes necessary to lay cables, install and configure complex equipment. This whole process can even take several weeks. Loss of time in the case of business means material losses.

The choice of virtual telephony helps to avoid all these problems. In this case, the provider deals with all technical issues. The client only needs to manage the system with the help of a personal account, extracting the maximum benefit.

Interestingly, with a reduction in investments, the functionality expands significantly. Now you do not need to initially spend money on the purchase of expensive equipment, cables and face other cost items. Everything is much easier. It is enough just to contact the provider, ordering the most suitable package for certain tasks. After that, employees will promptly complete all stages of connection.

Huge business opportunity

When running a business, leaders face many challenges. But the key point is to increase profitability. To do this, it is necessary to correctly build the activities of the entire organization as a whole. This is provided by the obvious the benefits of cloud PBX, flexibly customized to the needs of a particular customer.

The advantage of a cloud PBX is versatility. But the most important features are:

• multi-channel – multiple calls are processed at the same time. Each subscriber receives the required information, on the basis of which he makes appropriate decisions in the future;
• voice menu - the subscriber, listening to voice prompts, easily goes to the desired department;
• forwarding - occurs at an intellectual level, taking into account pre-set characteristics;
• video calls - to increase the efficiency of interaction between employees, it is proposed to use video conferences with the participation of the required number of people;
• restrictions - set using the black list;
• calls from the site - contribute to an increase in the flow of customers through the official web resource of the organization;
• reporting - basic information is provided on calls made, including dates, duration, and so on;
• integration with CRM is a modern solution that improves the level of quality of work with clients.

Separately, it is worth noting the integration with the site. Today, the vast majority of organizations have their resources on the World Wide Web. Why not use them to further increase the number of customers? A callback will help with this. To make it easy for visitors to use it, a special widget called "Call Back" is installed. The subscriber's number is remembered. Further, the employee will call him back in the near future. “Call online from the site” will also be convenient. This allows you to contact for free.

Subscribers calling to the company will appreciate the voice menu. Initially, they will hear a pleasant greeting. This will allow you to immediately make a great impression. Due to this, the company is perceived as a solid and reliable organization, endearing to itself. Such a menu is a kind of answering machine that can easily orient the subscriber, display prompts to the desired department. To do this, you only need to specify certain numbers or numbers. With this function, the load on the line is greatly reduced, and the communication efficiency is increased.

For competent guidance, it is proposed to use reports. The statistics provide basic information about the conversations. Based on the data obtained, you can analyze the productivity of employees. It will be useful to listen to telephone conversations. The stored information will be important to improve the quality of service. It also resolves disputes.

“Smart” forwarding also contributes to the achievement of this result. In order for it to occur most productively, it is initially necessary to indicate the appropriate schemes according to which the process will occur. For this, certain settings are set. They take into account the day and time when the call occurs, as well as many other significant points.

If you want to achieve an increase in the level of customer service, it is advisable to take advantage of the possibility of integration with CRM. They store a lot of information about customers, their purchases, and so on. Skillfully using this data, managers will be able to take sales and service to a higher level.

For business, regardless of its size, order cloud PBX becomes profitable from all sides. Such a decision will ensure the fruitful work of the entire team. Now employees will be able to choose the most appropriate way to communicate. So, they will be able to contact by their short numbers. In this case, communication on the network becomes free, which does not lead to additional financial expenses. It is also convenient to communicate using a conference call. Such a function is able to combine several sections at once. They will be able to see each other thanks to video calls, quickly performing various business processes.

Important advantages of cloud PBX

Cloud PBX

Seven virtual PBXs

Select rooms

Choose an operator

Safety

Moscow CAO

Optics to PBX

Cloud PBX

Independent management

Performance

Depends on the server

New telephony

WebRTC, Call Back

canmos phone

android application

Statistics

Separate by legal entities

Control

Separate by legal entities

video calls

Videoconferencing

Connection quality

Digital telephony

TO cloud PBX benefits is the ability to adapt it to specific needs. This is helped by a wide range of packages offered by the provider. To make the right decision, it is worth starting from the characteristics of the company. What matters is the direction of activity, specialization, features of work. Also, special attention is paid to the size of the organization, the number of employees, including specialists located in the office, workers remotely, as well as in other departments and representative offices.

Most often we are talking about the basic list of functions. This includes the main and most important options that you cannot do without. If necessary, their list can be expanded by ordering additional functionality. As a rule, all the required material costs are paid off by the improvements achieved.

The specific price depends on the selected package. Qualified employees of Canmos will help you make the right decision. The list of services provided includes different types of automatic telephone exchanges, including virtual, software, mini, corporate, office, operator. In addition, IP-telephony is very popular. In each case, a personal approach is applied.

The proposed cost becomes fully justified, taking into account the undeniable benefits that everyone receives. This is a comprehensive economy. It all starts with an inexpensive connection, as no complex and expensive equipment is required. In the future, you can save a lot on telephone conversations. We are talking about long-distance and international calls. Moreover, employees receive their short numbers. On them they will be able to communicate within the network for free. Maintenance will also not be expensive.

Cloud PBX connection diagram with explanatory note

The cloud PBX in the diagram is connected to virtual PBXs, in reality, virtual PBXs are located on the same server as the cloud PBX. For high-quality telephone communication, it is necessary to connect to the canmos provider with an optical cable for high-quality transmission of telephone traffic.

An additional telephony provider can be connected using a VPN channel using the Internet.

1. Cloud PBX

2. Remote subscribers connected via the Internet and a wireless telephone exchange is used DECT. Allowing the use of a radio handset.

3. Mobile IP phones, a program installed on a mobile smartphone. Zoiper or any other sip phone program.

4. Mobile IP phones on the Internet.

5. Additional office connected via the Internet and a telephony gateway. Analog phones are used.

6. An additional office connected via an optical cable, a gateway and analog phones are used.

7. Additional office connected via optical cable, fixed IP phones and video phones are used.

8. Main office connected by optical cable, using multi-port telephone gateway and analog telephones.

9. VPN (FXO) channel from a telephony provider, telephone traffic and telephone numbers are transmitted.

10. Optical cable between cloud PBX and canmos, telephone traffic and telephone numbers are transmitted. All outgoing calls to the public telephone network are used by canmos.

Order cloud PBX

Order cloud PBX, get the most out of this solution. To do this, you need to responsibly approach the choice of a partner. An important requirement for a provider is reliability. This is expressed in a combination of many points. These include the use of advanced equipment, software, the successful implementation of innovative technologies directly into practice. In this case, a prerequisite is professional support for the correct operation of the system. Subject to the fulfillment of these requirements, the quality of communication always remains at the highest level, and the station will function stably.

Canmos is the right decision!

All of the benefits listed above are offered by the telecom operator. There are many reasons for choosing him. Experienced highly qualified employees work here, advanced equipment is used, and the provision of services is based on the use of the most modern technologies.

This approach allows us to offer customers an impeccable connection. Telephone conversations become comfortable and fruitful. All conditions are created for productive work of employees and quality service.

When working with clients, all wishes are taken into account. This involves offering many packages. Having familiarized yourself with the conditions of each of them, it will not be difficult to choose the most suitable one. If necessary, you can additionally consult with employees. It is proposed to contact them in the most convenient way. So, on the site you can use the callback to get detailed advice on issues very soon. Under certain requests, optimal solutions are offered in order to solve all problems in full, investing in the available budget.

The use of a proven technology for fulfilling orders allows you to connect new customers in a short time. In addition, this is facilitated by the ease of connecting the system, when it is not required to lay cables or set up expensive equipment for a long time.

The provider has a long history, but does not stop there. Constant monitoring of new technologies, their successful implementation, improvement of the quality of services rendered yields results. The number of satisfied repeat customers continues to skyrocket, as does the number of positive reviews they provide.

Make an order today!

Order cloud PBX, telephony connection is very easy and fast. The site has all the possibilities for this. Initially, you need to decide on the list of services. A lot of information has been published for this, as well as an expert advice, which can be contacted in a convenient way.

The manager clarifies all available requests and wishes. Based on this, the most suitable tariff is selected, which suits all its components, including the price. If all conditions are suitable, the connection is made. This allows you to access your personal account. All the necessary information is provided here. In the future, specific parameters are indicated here for the most convenient and efficient use of the automatic station.

Thanks to the reliability of the provider, the quality of communication always remains at the highest level. Despite this, if you have questions, you can always contact the 24-hour support service, staffed by experienced staff.

To actively use the huge possibilities of modern telephony via the Internet, contact Canmos today without wasting time!

Fast cloud PBX connection

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Regardless of the niche, a clear and streamlined business process scheme not only increases the number of new customers, but also allows you to increase the company's profits. This moment also allows you to increase loyalty, which is now important.

One of the industries that you should pay attention to is cloud telephony services, which allow you to connect several operators at the same time, provide clear and high-quality communication, record, develop and improve sales and service scripts for warm, cold and hot traffic, etc.

Cloud telephony. Harsh necessity or new benefit?

Before we look at the 5 most popular cloud telephony services and identify their pros and cons, you should understand what are the advantages of using the new cloud PBX technology. So the main benefits are:

automation of processes without the need to purchase new equipment, including telephones and automatic telephone exchanges;

the possibility of expansion if necessary without the purchase of additional equipment;

call forwarding to any phones, including mobile numbers;

extensive monitoring, tracking and analysis of offline telephone traffic;

reliability, high-quality communication and security;

telephony cloud services allow integration with ready-made CRM systems involved in the client's business

other benefits.

Now let's look at 5 telephony services built on cloud technologies and identify their main advantages and possible disadvantages.

"Mango Telecom"

It is one of the leaders in the modern market for the provision of cloud PBX, IP and VOIP telephony services. Getting to the site, you can see a clear and understandable logic and structure of sections, allowing you to quickly find the necessary information. Tariffs start at 490 rubles per month and end at 2,450 rubles per month (*at the time of writing).

Accordingly, it is possible to choose the tariff that best suits your business. Developers are constantly working on improving the functionality and introducing them into the system. At the moment, there is API integration with the easily customizable and convenient "CRM Mango Office", as well as with the Google Analytics statistics service.

It should also be noted that there is a free trial period of 7 days with unlimited functionality, which allows you to fully try out the system and find out how it can suit you.

Zadarma

According to customer reviews, it can be judged that this cloud telephony is one of the simplest and at the same time easy to understand. They have been on the market for more than 10 years, which indicates the reliability of the company.

A distinctive feature of the service is cheap international calls, due to the fact that the connection bypasses roaming. It is possible to use the service both from a PC and from smartphones and tablets. The ability to purchase a SIM card allows you to use cheap Internet (compared to the same mobile operators) and communications abroad. The call quality is one of the best.

The site has a useful article "How to choose a tariff?", Which will help you choose the best tariff among such as "Economy", "Standard", "Free", "Unlimited", "Corporation".

The cost of the tariff is from 0 to 3,200 rubles. Simple use on the principle: register, pay, download the program (if necessary) and you can call. The most suitable for those individuals and companies that often make international calls or their employees often have to be abroad.

"YouMagic"

The considered cloud telephony service was created in 2013. A free trial period for 7 days, which includes 5 hours of calls, is enough to evaluate all the benefits of using this service and understand whether this service suits you or not.

Quick and easy setup is the hallmark of the service. There is the possibility of installation on different operating systems, both for PC ("Windows", "MacOS"), and on mobile devices ("Android", "iOS"). There are tariffs for services with a description of their cost, tariffs for calls and numbers. At the moment, the action "Virtual PBX for 299 rubles. per month!" Good communication quality.

Given the short time on the market (about 4 years), the company has already proven itself ambiguously. Judging by the numerous reviews, about half of the users are satisfied with the services, the other half rages at the unreasonable increase in prices for calls without warning. Therefore, before choosing, you should familiarize yourself by choosing a test period, and then decide whether this cloud telephony service is suitable or not?

"Yandex telephony"

The company has also been successfully mastering this niche since relatively recently. Several interesting advantages should immediately be noted. The test period is 14 days, which is an order of magnitude longer than similar cloud telephony services.

You can connect by simply linking telephony to your Yandex mail account, or register a new one (if necessary). There is a demo mode that allows you to evaluate your personal account and other tools, thanks to clear interactive instructions.

There are three tariffs: "trial" (14 days free of charge); "start" (0 rubles per month); "Pro" (1,299 rubles per month). The site details tariffs, the cost of connecting numbers (including beautiful ones) and other services.

Of the "relative" disadvantages, it should be noted that at the moment cloud telephony from Yandex is distributed only in 19 regions of Russia.

Given that Yandex has been in the IT industry for a long time and is constantly working to improve its services, it is unlikely that they provided a bad product.

"Sipuni"

Another cloud telephony service. Made the main emphasis on integration with many well-known CRM systems, which are presented below.

The cost is 286 rubles per month per user (basic rate) or 1211 rubles per month per user with advanced CRM integration.

The free trial period is 14 days. High-quality communication, well-proven in the market. Of the minuses, it should be noted that the connection of the number is paid (the price varies depending on the region).

Another advantage is that the site has a cost calculator that allows you to estimate the cost of services in advance with different variations.

Summing up, "Sipuni" is a modern cloud-based PBX with low-cost subscription service, depending on the number of operators.

Conclusion

In modern times, the number of cloud PBXs is off scale. In addition to those discussed earlier, there are also services from Megafon, Beeline, Rostelecom, Telfin, and so on. Since their assessment is a subjective matter (someone may like the service and the price will be acceptable; who did not like the functionality, but the price suits), we recommend that in order to make a choice, do the following:

decide what criteria you need;

choose 2-3 companies that you trust or like;

enable and try out the trial period;

evaluate and choose the most suitable option.

After reading the review, and following the simple algorithm described above, you will be able to decide and choose the best product that satisfies and combines the maximum of pluses and a minimum of disadvantages at the best cost.

ATS, software and hardware complex for organizing telephone communication. An automatic telephone exchange provides telephone communications to all subscribers connected to it, both among themselves (internal network) and with telephones around the world.

Our PBX allows you to connect phones using the Internet. You can install the phone program on any computer, buy an IP phone - connecting to an IP-PBX will take no more than 15 minutes. Telephone communication via the Internet has a number of advantages: fast connection, connection of IP phones from anywhere in the Internet network.

The advantages of telephony over optical cables: high reliability, the highest quality of telephone conversations.

ATS can be divided into several groups according to purpose and execution. By execution: hardware, hardware-software, software. By purpose and execution: virtual, cloud, IP-PBX, mini-PBX, office, corporate, operator.

Virtual PBX allows each subscriber to connect up to 100 IP phones free of charge, paying a monthly subscription fee and MG/MN. This way of organizing telephone communication allows the company to save significant funds, organize high-quality telephony using optical cables and the Internet.

Cloud PBX creates multiple virtual PBXs that can be managed by different administrators. Cloud PBX has a much higher performance, allows you to connect up to 5 thousand subscribers and manage one or more independent user groups.

IP-PBX is a PBX program (asterisk, freeSWITCH) installed on a server platform. Customizable for specific tasks - security, the rule for passing calls. The disadvantage is the need to maintain and maintain a qualified system administrator.

Our PBXs

high quality ATS from a reliable telecom operator - the best solution for your business.

We discuss the installation of a corporate and operator telephone exchange with each client individually in advance. We purchase equipment and prepare programs for the company's tasks.

A full-fledged telephone connection is an important condition for the productive and profitable work of companies. Modern ATS, are characterized by ease of connection, versatility and cost-effectiveness. To order it, it is proposed to contact a trusted company - Canmos, where highly qualified specialists work, advanced technologies are used.

As PBX stands for, perhaps, everyone knows - an automatic telephone exchange. It is designed to transmit a signal from one phone to another. This allows you to receive a call, conduct telephone conversations.

Systems today are evolving at a rapid pace. For their work, the vast possibilities of the global network are used. This allows you to significantly reduce the overall material costs and at the same time achieve greater functionality, having received advanced settings, ease of management and ease of use.

When required ATS in Moscow, you can choose the most suitable type for specific requests, suiting functionality and cost. The most popular types today include:

• virtual - the work is based on the use of IP-telephony technology, which allows you to get a huge list of necessary and useful options with low material costs. All of them are directed to the prompt solution of business issues, improving the quality of service, allowing you to bring the organization to a new level of development, significantly improve many indicators;
• cloud PBX allows you to create multiple virtual ones that can be managed independently. Cloud creates several groups of subscribers (phones) that work with different city telephone numbers as telephone exchanges located on different equipment;
• office - ideal for organizing communications in the office. With its help, you can easily receive many calls without losing a single customer, creating all the conditions for the rapid growth of sales. Employees themselves, receiving short numbers, will be able to immediately resolve everyday issues by communicating with each other. Workers are united not only in one building, but also in other departments and representative offices. All this becomes real with the use of the Internet;
• PBX is an economical option suitable for small businesses. When choosing it at a low cost, you can easily solve the issue of high-quality communication, making the most of all the functionality. The system will please with the flexibility of settings, team control, as well as many options;
• corporate - provides telephone conversations between different departments and within the network. Provides for the use of the required list of additional services. Intellectual abilities contribute to high efficiency and ease of use;
• IP-PBX creates a telephone network, maintains communication with subscriber (connected) telephones via IP protocol;
• operator room - is based on innovative technologies that allow you to get a fully functional system with a large range of options, demonstrating stable and correct operation, with little investment.

Having become acquainted with the features and purpose of each type, you can decide. This will also help professional advice from experts. They are ready to answer all questions. When working with clients, an individual approach is practiced. This means that all wishes are taken into account. For specific tasks, appropriate options are offered.

Virtual stations have become especially common today. No wonder, because their undeniable advantages make such a choice fully justified. They are managed through a personal account. You can access it on the official website of the service provider. All information is indicated here, and users can make the appropriate adjustments, perform all the required operations, set the required options, and also solve many other issues. Management does not have a high level of complexity, does not take much time.

The automatic secretary shows itself perfectly in business. He successfully copes with several issues at once. These include taking calls. In the future, they are redirected according to specified scenarios. You can leave information if needed. The redirect feature becomes very useful when the line is busy. Due to this, customers are not lost, they are provided with answers to all their questions.

PBX allows you to significantly reduce the material costs required for negotiations. This is facilitated by free communication between office employees. They are encouraged to use internal numbers. They are short and easy to remember. Another plus is the organization of negotiations between branches located in different places. As a result of effective interaction, all issues will be resolved with ease, without taking much time, subject to significant savings due to low tariffs.

The only condition that is required is the presence of a permanent connection to the worldwide network. By the way, Canmos will also help with this issue, because the provider specializes in providing this category of services. Here you can choose the most suitable package that suits your connection speed, technologies used, as well as prices and other conditions.

Together with the station, excellent internal and external communications are organized. Thanks to good power and excellent characteristics, there are no problems during conversations. Subscribers can always get through. They are redirected to the employee they are interested in. Also, the employees themselves communicate with each other without any problems.

To achieve this result, it is necessary to correctly configure the settings. So, employees are divided into certain groups. For them, the optimal number of lines is intended. Calls are sorted according to the specified settings. The system automatically allocates free lines for subscribers. This feature eliminates failures and allows you to contact the right subscriber without delay, without wasting time on tedious waiting or numerous calls.

IP-telephony provides its own characteristic features regarding the functioning and the basic principle of operation. The station itself is located on the server: on the server of a provider specializing in the provision of this category of services, on a server on the Internet or on a server in the subscriber's office. Its customization is carried out taking into account the specific requests of the customer. Special protocols are designed to transmit information, including multimedia and voice messages. If the PBX is located directly on the server of the telecom operator, there is no need to purchase expensive equipment, and the connection is very easy and fast, requiring only the appropriate settings.

Modern PBX

The systems used today are becoming an accepted standard that companies cannot do without. IP-stations became the most demanded type. They are indispensable for small, medium and large businesses. In each case, the optimal package of services is selected, the functionality that allows solving the full scope of the tasks set.

Modern PBX has a clear operating principle. It includes a server, a certain number of phones, and the gateways required to connect to networks. Contacting a provider to order services allows you to quickly resolve the connection issue without resorting to complex work and without purchasing expensive equipment. Such attractive features contribute to significant savings.

The main advantages of choosing should include:

• scalability - there are no problems with expansion, which makes it easy to add new phones and serve a large number of subscribers;
• extended functionality - in addition to the basic options, it is proposed to use a large number of additional ones. As a result, even more questions are solved. In practice, call forwarding functions, voice menu, call recording and much more become useful;
• ease of management - provided by a simple interface in which you can easily perform all the required actions;
• setting - carried out in many ways. The necessary characteristics are set to use the system with maximum benefit;
• cost-effectiveness - connection and subsequent use is inexpensive;
• Efficiency of connection - all settings are carried out in a short time;
• quality – negotiations become as comfortable as possible due to stable quality;
• security - the use of modern technologies provides a high level of security.

Distinctive feature modern PBX the presence of the auto attendant function. With its help, the process of automating the reception of calls takes place. It provides for use with corporate purposes, becoming indispensable for different organizations that differ in size, specialization and direction of activity. In each case, with its help, the performance of many tasks is significantly accelerated, and the quality of service reaches a new level.

The need to use an automatic attendant is associated with the need to reduce the burden on employees, as well as reduce their total number, which makes fixed costs much lower. Work is carried out at an intelligent level, according to pre-set settings, without requiring the use of expensive equipment.

For many organizations, in order to develop a business, it is important to solve two main issues:

• increase the efficiency of employees;
• improve the quality of service.

This will help modern PBX, having all the technical parameters and functionality required for this. Thanks to convenient communication between employees, they will be able to quickly resolve all business issues that appear every day. The system unites different departments, employees working remotely, who are on a business trip. All this significantly increases their performance.

Another issue is high-quality communication with customers, which is an important condition for organizing a high level of service. Potential buyers can easily call the company. The telephone line allows you to simultaneously receive a large number of calls, so no one will be left without attention. An understandable voice menu will help you contact the desired department, where there are appropriate prompts. A pleasant greeting and musical accompaniment make it possible to create a good impression of the organization itself from the first moments of contacting it.

Our advantages

Telephony provider

For every client

Individual approach

experience

Over 15 years

Office in the Central Administrative District

All services

Telephony

WebRTC, Call Back

The best prices

PBX protection

deep packet inspection

We use

Innovate experience

Telephone communications

Optics, TLS

ATS Moscow

There is an active business life in the capital. There are many companies operating in various fields of activity. It is important for all of them to overcome the high level of competition, reach a new level, and increase profitability. To achieve such results, a competent approach to business organization is required. An important condition is a highly efficient communication system that provides high-quality service and constant interaction of the entire team.

All of the above tasks will require a multifunctional and correctly configured ATS Moscow. It is worth ordering its connection from a trusted provider offering high-quality and stable services at a reasonable cost.

Connecting the system is required for many issues:

• reduction of fixed costs for negotiations, including calls to other cities and countries - calls are much cheaper due to the offer of attractive tariffs;
• unification of the entire team - the system promotes effective interaction between individual employees, as well as different branches, representative offices, regardless of their location;
• mobility - at any point you can contact the right employee to perform everyday tasks. There are no problems when changing office premises, because the move does not require thinking about communication, it will remain unchanged.

The list of options inherent in the systems is incredibly extensive. Most often used in practice:

• "smart" call processing - reception and further redirection is carried out at an intellectual level, taking into account the specified parameters;
• auto attendant - automatically receives calls, processes them promptly, without involving a large number of employees;
• voice menu - following simple and understandable prompts, you can easily reach the employee he needs, who will advise on emerging issues;
• recording - telephone conversations are recorded. Subsequently, the stored information becomes very useful. Its careful study creates conditions for resolving conflict situations, assessing the activities of employees, the level of quality of service;
• reports - statistics and other information is provided on the negotiations.

This is only a small part of the huge opportunities that open up with the use of the system. All of them directly in practice could be appreciated by Canmos customers. Immediately after the introduction of the system, its benefits are felt due to the improvement of many indicators. Management is carried out with ease, does not involve any difficulties, and the connection does not take much time.

The flexibility of settings allows you to enter all the required values ​​for the main parameters, successfully cope with the entire volume of tasks. In the future, choosing this option will also allow you to experience significant savings, because negotiations will cost an order of magnitude cheaper, subject to excellent quality and stable work. The telecom operator's clients receive a combination of the main advantages - excellent quality at a reasonable price, which makes cooperation beneficial from all sides.

Order an efficient and multifunctional ATS Moscow with phone numbers in the codes 499 and 495!

PBX functionality

Smart PBX

The distribution of incoming calls among telephone sets is set by the administrator in the PBX interface (dialplan).

Safety

Deep packet inspection, HTTPS, management from specified IP addresses.

New technologies in ATS

WebRTC telephony, Call Back.

Separate control

Each administrator manages his own group of users.

Greeting on call

Any voice file is installed for each subscriber.

Statistics, reporting

The administrator can receive any reporting on the received and made calls of his user group.

Conferences

You can create groups for conferences with more than 3 participants.

Video calls

PBX allows you to connect videophones.

Integration with CRM

Integration with various database management systems.

telemarketing

Implementation of automatic dialing to subscribers with subsequent call routing.

fax server

Reception of faxes on E-mail. Sending from a computer.

PBX connection

To resolve the issue of organizing an effective telephone connection, you will need to connect a PBX. In this case, you first have to decide on the provider providing the services. Today, there are many organizations operating on the market, each of which offers its own terms of cooperation, a certain list of services provided and prices. In practice, it is important to get high-quality communication with low material costs. These benefits are provided to all who choose Canmos.

The provider has been operating in its field for many years. During this time period, the organization has shown itself perfectly, taking a responsible approach to its work, providing high-quality services. It contributes to:

• application of advanced technologies, including cloud ones;
• use of modern equipment with excellent characteristics and enhanced functionality;
• attraction of highly qualified specialists with extensive experience, responsible for the performance of professional duties;
• 24/7 support service that promptly resolves all emerging issues.

When working with customers, an individual approach is practiced. The company is well aware that each of them has their own wishes and requests. For this reason, there are different service packages to choose from, with different conditions and prices. Optimal packages are selected on an individual basis in order to obtain the required list of options, investing in the planned amount.

The main selection criteria are:

• number of external and internal ports;
• used equipment and technologies;
• list of options and additional services;
• price.

It will be convenient for everyone who plans to connect a PBX to get acquainted with the list of services provided, the packages offered on the website. A lot of relevant information has been published here, including about the main activities of the company, current prices, and so on.

If you have questions or require further clarification, you can contact the staff. There are convenient ways to do this. For example, on the site you can order a callback by filling out a short form. At the indicated contact numbers, managers promptly call back to answer all questions. Also on the site it is easy to leave a request for ordering services. All that is required is to fill out a short form with the requested information.

ATS is connected in a short time, it is being evaluated in the case very soon. Cooperation is carried out in a simple and understandable way. It includes several basic steps:

• application - you can inform about the intention to order the service through the website or by calling the company at the specified contact phone numbers;
• discussing the details with the manager - informing about existing wishes;
• selection of a tariff - the choice of a package that suits in all respects and functionality;
• providing access to your personal account - making all the required settings and getting started.

Just a few simple steps - and the customer receives a modern, multifunctional, stable operating system that allows you to successfully solve everyday work issues. Improve the quality of service, and actively develop the business as a whole.

Safety

SBC (S essence B order C controller - session border controller) carrier-class equipment (software or hardware) that ensures the security of carrier NGN networks.

Automatic telephone exchange

When high-quality, functional, but inexpensive communication is required, the best solution is automatic telephone exchange. They can be of different types, but virtual ones have become the most popular. Their popularity is associated with the main advantages that distinguish this type from others:

• quick connection without purchasing expensive equipment, laying cables;
• flexibility of customization for specific questions;
• many basic and additional options for highly efficient use;
• cost-effectiveness during connection and further operation.

The choice becomes economically justified. Together with it, negotiations within the network between employees will be free. Each of them has its own short number. Calls to other cities and countries will become much cheaper. Savings on them will be up to 80%. This figure indicates a significant economic benefit that all customers of the provider receive. In addition, in the large number of packages presented, it is easy to choose the best types for a specific budget and tasks. Professional advice from employees who are ready to help everyone with the choice will help in this.

A significant advantage of a virtual system is its extended functionality:

• intellectual qualities;
• ease of management with division into separate user groups;
• callback;
• WebRTC technology;
• clear voice menu;
• greetings;
• detailed reports and provision of statistical information;
• integration with CRM;
• distribution of incoming calls according to the specified settings;
• holding conferences;
• connection of videophones;
• faxes;
• telemarketing.

Communication organized with the help of new technologies and the Internet is characterized by high quality and security. At the same time, it does not require large financial costs, which contributes to significant savings for the company. The decision becomes justified, optimizing the constant expenses of the company, creating all the conditions for its rapid development, improvement of the main indicators, and the productivity of the team.

An equally important result achieved in practice concerns the improvement of the quality of service. This, in turn, helps to expand the customer base, retain loyal customers, and improve profitability, which is the ultimate goal for entrepreneurs.

On the base automatic telephone exchange a full-fledged call center is being organized, allowing specialists from different departments to communicate, as well as simultaneously receive a large number of calls. Together with him, you will soon be able to evaluate the remarkable results, make a good impression about the organization itself.

The station improves the performance of the company by providing basic statistical information. In particular, this concerns the number of negotiations, their duration and other information. No less useful is the recording of negotiations, thanks to which it is easy to control the work of the team, evaluate the quality of service, and make the required changes to activities if necessary.

To get all the benefits listed above, it is important to turn to a proven provider who is responsible for his work, clearly fulfilling all obligations to each of the clients.

Canmos is a company that is ready to offer such benefits to everyone, which is proven by many positive reviews and a good reputation. Here, each of the clients is waiting for an extensive list of services provided with consistently high quality at affordable rates, an attentive and round-the-clock support service, and professional advice on all emerging issues. This allows you to add up the most pleasant impressions of cooperation, to achieve excellent results directly in practice.

Connect a multifunctional PBX from a reliable provider on attractive terms to develop your business! Submit your application today to receive a ready-made solution as soon as possible!

Quickly connect PBX

Order PBX		The manager will call and help with the choice		We will provide a PBX, get started

Order PBX

Rusbase is faced with the fact that some entrepreneurs do not know what cloud telephony is, it is also VoIP telephony, it is also a virtual PBX. Since we ourselves use cloud telephony, we would like to tell you what it is and why a business needs it. And at the same time asked other companies about it.

If your company already uses a cloud PBX or a virtual office, this article is unlikely to be useful to you. If you have not used the PBX yet, then this material is for you.

What is a virtual PBX

PBX is a company phone system that connects internal numbers to external telephone lines and mobile networks (in general, all the work phones of your employees in general). Virtual PBX is a service that replaces a physical office telephone exchange. The client receives a software IP-PBX for use.

In the case of a traditional PBX, the hardware is located on the client side, and in the case of a virtual station, all equipment and software is deployed by the operator, the client connects to the PBX via the Internet.

So, why does a business need a PBX?

Create an image of a reliable company

Imagine that you decide to order for yourself ... kitchen furniture. You drive in the search "Buy a kitchen set", and the search engine gave out the sites of online stores. Some sites list the landline phone number and numbers for all departments, while others only list a cell phone. Who would you call first?

Often, start-ups and young businesses may simply not have an office, employees work from home and use cell phones, and young entrepreneurs indicate personal mobile numbers on websites. In such a situation, cloud telephony will help improve the image - create the image of a large company that you can trust. You get landline numbers, and you can also create separate numbers for your "departments" (even if you don't have one). This feature can be especially useful when dealing with large corporate clients.

Customers will not have time to go to competitors

Imagine that you decide to ... change your hairstyle. To do this, you need to sign up for a beauty salon. You have chosen a hairdressing salon, on its website there are three numbers. You call on the first - busy, on the second - busy, on the third - no one came up. You close the site and go to look for another beauty salon.

Cloud telephony allows you to receive calls from one number on as many devices as you want. One employee could not answer - another will answer.

I started a business literally "at home". There was no money for a full-fledged IT system, and I just bought a SIM card with a direct phone and worked like that for a while. Business developed, began to hire managers. There was a need for multichannel. Publishing a dozen numbers on the site is stupidity. The client will call one or two at a time, it will be busy there - and he will go to competitors. The way out is the organization of IP-telephony and automatic telephone exchange.

Saving

Previously, to connect city numbers, you had to install telephone lines to the office or buy corporate SIM cards from mobile operators. All you need now is a laptop and an internet connection.

It was unreasonable to host a PBX on your equipment in the office (expensive maintenance, possible interruptions in electricity and communications), so we placed it in the cloud. Cloud rental costs us less than 1,000 rubles per month, including storage of conversation records for the last year. Another 2,000 rubles is a subscription fee for a multi-channel direct telephone number (495) and a backup channel. Unlimited calls to landline numbers are already included in the price, calls to cell phones cost about 1.5 rubles per minute.

At the initial stage, your own telephony server may be unprofitable (costs start at 100 thousand rubles). This is where a cloud IP-PBX comes to the rescue: to get started, you do not need to buy additional equipment, as well as install an additional telephone network in the office. The cost varies depending on the number of users, but on average it starts from 700 rubles for a PBX in the cloud. Also, for the PBX to work on the cloud, it is enough to have a stable Internet connection and a softphone (softphone), among which there are both paid and free options or IP phones.

Monitor employees and optimize business processes

A modern virtual PBX is software with many features: built-in statistics for each call with the ability to analyze, record and store conversations, voice greeting for incoming calls, call distribution to all managers and a waiting queue, virtual fax and voice mail. Almost any cloud PBX can be integrated with CRM, such integration opens up many possibilities: you see a client card when you receive an incoming call, the call automatically goes to the responsible manager, you can create phone alerts about new services, etc.

I began to listen to the conversations of managers with clients and partners, analyze, identify the weaknesses of the conversation and teach managers how to avoid mistakes, follow the script. The quality of conversations has improved significantly, and as a result, the conversion from incoming calls to customers has risen. Adequate analytics appeared on the number of incoming / outgoing calls, their duration, the number of contacts by phone with a client on average.

Now you have a record of all conversations

Several times the recording of the conversation saved hundreds of thousands of rubles for the business. For example, a partner gave us a fine for replacing a tourist, arguing this fine with the conditions of a hotel in Bulgaria. We called the hotel in Bulgaria directly, and they told us that there were no fines. We sent the record to the partner - he canceled the fine. Many conflict situations with tourists were avoided simply by referring to the fact that we have a recording of the conversation.

Travel and stay connected

Thanks to a virtual PBX, you can make outgoing calls (the number is defined as an office number) and receive incoming calls anywhere in the world where there is Internet. And your employees can answer an incoming office call from home.

If you suddenly decide to move to Thailand, your clients will not even notice it. Where there is internet, there is your telephony.

An additional plus is the "free" phone when traveling abroad.

You do not need to be a programmer or engineer to set up a PBX

Previously, to install a telephone line, the company went through the following stages: application, cable laying, telephony setup and its integration into business processes. And if there was a need to change the settings, you had to call specialists, waste time. It was impossible to evenly distribute the load on the call center operators and organize a “waiting” queue. With the advent of cloud technologies, the process has been simplified to three steps: registration in the service, payment and setup, which takes no more than 10 minutes.

Customize everything "for yourself"

A virtual PBX is software that you can integrate with other services - which means you can add all the functions and features you need.

Here is an example of such a "customization":

You own a real estate agency. You have a lot of real estate agents, whose work has its own characteristics:

They are constantly on the move and need to be controlled, otherwise it is very difficult to organize several viewings of objects per day.

If a dishonest agent gains access to a database of real estate or clients, then he can use it for his own purposes - to make transactions "on the side", taking the profit for himself.

One of these agencies has become a client of the AltegroCloud cloud PBX - a virtual office integrated with CRM, corporate mobile communications and geolocation. Here is the solution AltegroCloud made for a real estate agency:

Realtors who work in the city and are constantly on the road, when incoming calls to their mobile phones do not see the direct numbers of homeowners. Instead of a phone number, a digital code of the client is used, which can be called.

A call to the landlady or a young family is possible only from a working SIM card and only if the conversation is recorded. There is no other possibility, because the real number is hidden. In such a scenario, the chances of making a "grey" deal are reduced to a minimum.

In case of cancellation of the transaction, the owner of the agency can study in detail all the events of this transaction, including the recordings of conversations.

If the client's assigned agent has suddenly changed, there is no need to remember his contacts. A call to a single number will automatically go to the new employee's cell phone.

Now the AltegroCloud team is testing new services - a geolocation service tied to a mobile employee, with a complete history of calls and marks on the map. Soon, AltegroCloud customers will be able to monitor online where an employee is located and call him from the office by clicking on the icon on the map.

If you have your own stories of useful use of a virtual PBX - leave them in the comments.

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