How is the parcel delivered by ems mail. "EMS Russian Post": what is it, features and tariffs. What is ems shipping? some special delivery
Dear site visitors!
Please note that our company has nothing to do with EMS Russian Post. The mail tracking service is available on our website solely for your convenience. All questions about your postal items should be addressed to EMS Russian Post at tel. 8 800 200 50 55.
EMS tracking of postal items
Each postal item, during its registration for shipment, receives a unique identifier (code). It is also called a tracking code (from the English track - follow). EMS Russian Post works with two types of codes: a domestic 14-digit numeric code and an international 13-digit alphanumeric code.
14-digit domestic Russian postal item code
You can find it on the check that was given to you upon receipt of the postal item (letter, parcel post). Important! to track the postal item, the code must be entered without spaces and brackets (even if such are present in the receipt). For example, 11512780151384
13-digit international postal code
Such a code is assigned to either international shipments or domestic express shipments. The code consists of two uppercase Latin letters followed by 9 digits and closing two uppercase Latin letters. For example, YF123456789RU. Obra Note that spaces in the tracking code are also not allowed.
Where is the parcel?
The EMS Russian Post information system records the movements of all postal items. Thanks to this, as well as our EMS parcel tracking service, you can quickly find out the location of your parcel, rejoice at its delivery to the addressee or sound the alarm in time and send an application to search for the postal item. In order to get information about the passage of your parcel, simply enter its code in the "Postal item code" field and click the "Search" button.
Overview of EMS Russian Post - express delivery of EMS Russian Post
General information about EMS Russian Post
EMS - Express Mail Service - is an international service, the main work of which is the transportation of postal correspondence. The work of the company claims to be of high quality, and the delivery of urgent mail, or express delivery, is timely. EMS Russian Post is a branch of the state postal operator - Russian Post, and is subordinate to it. Express delivery EMS in Russia goes to all regions, territories and republics of the country. The number of EMS post offices in Russia exceeds 42 thousand. To receive a shipment, it is enough to come to the EMS office or call a courier. EMS has its own branded packaging. If necessary, consults on customs. It is possible to provide such services: insurance and tracking of postal items, cash on delivery, delivery or sending a parcel outside business hours. Upon request, clients are provided with advice on the "Hot Line" of the company. Each client with questions or difficulties can count on an individual approach. It is important that EMS works with individuals and corporations.
Express Delivery EMS Russian Post
Geographically, EMS Russian Post operates throughout the country and draws up IGOs. An EMS customer can arrange their shipment at any EMS branch. If the client cannot issue at the office or does not want to, it is necessary to call an EMS courier. Fast delivery in a short time will bring the shipment into the hands of the addressee. Working principle of EMS express delivery within Russia:
- To send from outside the EMS office, you must call a courier.
- The sender is obliged to fill in all the accompanying documentation himself, except for the fields for official information, which are filled in by the courier or operator.
- It is mandatory to inform the courier about what is the item being sent. The courier has the right to inspect the shipment to identify items prohibited from shipment.
- The courier takes the shipment to the Sorting Center, where they will carry out all the procedures for registering the shipment and processing. After the completion of the operations, the shipment will be sent to the recipient.
- Express delivery EMS works in such a way that the shipment is delivered "to the door" of the addressee.
- If the shipment was not delivered: the courier is obliged to inform the addressee about the received shipment by available means (by phone, notification). If it was not possible to inform the addressee, the shipment will be stored at the EMS department. You can receive the shipment within 30 calendar days.
- All IGOs EMS to the recipient country Russia are registered in Track&Trace EMS - a unified tracking system. According to the issued track code on the site, you can track the shipment.
- Customs departure procedures are mandatory for all IGOs to and from Russia.
- Customs clearance of the postal item takes three business days, after which the item is transferred to the delivery service.
- Delivery of the item to the addressee's door.
- The weight of postal items must not exceed 31.5 kg
- In size - one of the sides of the departure should not exceed 1.50 m
- Another calculation formula: parcel length + largest circumference (other than length) = amount, which should not exceed 3 m
Shipment insurance EMS Russian Post
EMS provides cargo insurance services against all possible risks of physical damage. You can carry out the shipment insurance procedure at any EMS Russian Post office and when transferring the shipment to the courier by filling out the required application form. When applying for insurance, the sender is obliged to present the object of insurance to the courier or operator at the EMS department. To apply for insurance, it is important to remember that the amount must correspond to the value of the investment:
- The minimum amount of insurance is 3000 rubles.
- The maximum insurance amount for correspondence is 20,000 rubles.
- The maximum amount of insurance for other types of commodity investments is 300 thousand rubles.
- The maximum insurance amount for precious metals is 1 million rubles.
customs control
For residents of Moscow (private and legal entities), EMS Russian Post provides services for the issuance of IGOs for customs clearance. List of EMS Russian Post services for individuals:
- Checking the correctness of filling out the documents provided to the Customs Service for the passage of MPOO
- Taking into account tariffs and limits, an approximate calculation of the cost of the final customs payment is made
- Registration and verification of the declaration (exact indication of the name of the attachments being sent and their value in the language of the recipient country, English or French)
- Client consultation
Tariffs EMS Russian Post
What should be considered for calculating the cost of express delivery:
- Distance covered by the departure
- Tariff zone of the sender and recipient
- Postage weight
- Availability of additional services
Forms of payment
You can pay for the services provided by EMS Russian Post:
- Cash payment to the EMS courier or at the points of receipt of shipments.
- By bank transfer. The client receives a current account, where he transfers the specified amount. The account belongs to EMS Russian Post, a branch of the Federal State Unitary Enterprise Russian Post. It is also possible to pay by third parties for companies with which the contract is concluded.
- Pay to the recipient. It is possible only if an agreement is concluded between the recipient and EMS Russian Post.
EMS Russian Post for individuals and corporate clients provides the following services:
- Packing by EMS
- Everything related to customs
- Forwarding
- Insurance
- C.O.D
- Delivery of online purchases
- Payment of compensation
EMS Russian Post website
The official website of EMS Russian Post is www.emspost.ru. All useful information for EMS customers is collected here. On the main page of the site, you can calculate the cost and delivery time within and outside the country, track the EMS shipment using the existing track. On the site you can find out:
- More about delivery regions in Russia: location of EMS offices and collection points, see the list of branches located in hard-to-reach regions.
- Control dates for the passage of shipments within the country and abroad.
- Learn more about EMS shipments from abroad.
- Familiarize yourself with the tariffs for IGO express delivery, learn about tariffs in the international network zone, about restrictions on the territory of delivery.
- Familiarize yourself with the types and cost of branded packaging.
- Get acquainted with the detailed list of items and substances prohibited for shipment.
- View a sample addendum.
- Application form for shipping insurance.
- A guide to tariffs, which describes: tariffs for the city, for the region, for Russia, for the countries of the world.
- Bank details for payment.
- Forwarding sheet.
Contacts EMS Russian Post To contact EMS Russian Post, use the feedback form on the main site. Unified reference service EMS Russian Post - 8 800 200 50 55 (toll-free within Russia) For residents of Moscow and St. Petersburg, it is possible to contact customer offices
Dear comrades "terpils"!
Exactly so, it is highly likely that your relatives and friends will contact you after you have the opportunity to use the services of EMS mail.
Terpila - in the jargon of employees of the Internal Affairs Bodies, means a person to whom moral and physical harm has been caused by criminal actions, as well as material damage.
Postal employees, with a high probability, can provide you with both, as I was convinced by my own example.
So, having once turned to the “services” of EMS Russian Post, for my own money, I would practically have received the above status of “tolerant” if I had not spent my Sunday 06/23/2019 correcting the situation around me, through the efforts of postal employees.
I tell you in detail.
06/19/2019 the letter was submitted to the post office 353500, Temryuk, st. Lenina 68, where the telecom operator of the 1st class (OPS) No. 8633 Goryanin M.A. indicated to the sender that there was no need to reflect the recipient's mobile phone in the invoice, i.e. me. The letter was to be sent to Moscow by EMS mail, i.е. expedited courier system. This service is estimated at 600 (six hundred) rubles, the weight of the envelope is 0.078 kg.
I tracked this letter by track number. On June 22, 2019, the letter arrived at the courier delivery site in Vidnoe, Leninsky Komsomol Avenue, 1A. On the same day, in the evening, at about 23:00, the departure status was indicated as “Received by addressee on June 22, 2019, 12:00 142705, Vidnoe”. As you may have guessed, I did not receive this letter, despite the fact that a major deal scheduled for 06/23/2019 depended on the documents sent by the above letter. Now imagine my state, having discovered the status of the receipt of my letter by third parties. Immediately at 23:00 on 06/22/2019, by contacting the hotline 8 800 200 50 55, the status of the letter of delivery was confirmed. To my arguments about the non-receipt of the letter, I was asked to write a claim about the search for the departure. The term for consideration of the claim is 30 calendar days. Imagine with what geometric progression, given the importance of writing, my health deteriorated. To my pleas to contact the courier delivery site in Vidnoe, Leninsky Komsomol Avenue, 1A, or provide his phone number, I was refused due to the absence, as I was told, of this contact. Thus, the actual purpose of the hotline in my situation was to duplicate information about the status of the letter and in the proposal to apply for a letter. Those. you will not get any real help from the hotline.
Realizing the hopelessness of the situation, fueled by the status of delivering the letter to third parties, on the morning of the next day - 06/23/2019, I was forced to get on my own to Vidnoye, Leninsky Komsomol Avenue, 1A, where at the courier delivery site they explained to me that my letter had been delivered , the courier who handed my letter on 06/22/2019 has a day off, his phone is switched off. And I was again invited to apply with a claim to search for the departure. I repeat that the consideration period is 30 calendar days.
This situation did not suit me at all. I offered to find a courier, to which the site employees explained that all the information was with the management, but since it was a day off - 06/23/2019, they could not help. After my insistent requests, the employees “managed” to get through to the courier, who explained that he was in Domodedovo, and my letter was with him. class, huh? Having discussed the meeting place with the courier, I “moved” on my own to Domodedovo. During a meeting with the courier, he handed me my letter, explaining that if the letter was not delivered to the addressee, at the direction of the management of the courier delivery site in Vidnoye, the Federal Post Office of the Moscow Region, which is a branch of the Federal State Unitary Enterprise Russian Post, the site employees are forced to indicate the status of delivery of the letter , because otherwise the employees of the courier delivery section will have their wages cut by 50%. The courier indicated that he was arriving at the address of the recipient, i.e. my 06/22/2019, however, in the absence of my phone in the invoice, he could not contact me, and therefore, he did not hand me the letter. I would like to note that the courier handed me the letter without making sure of my identity as the recipient of the letter and I did not sign anywhere for the receipt of the letter. Under such circumstances, one wonders what prevented the courier from putting the letter in the mailbox if, as he indicates, it arrived at my address. It is not possible to check whether he really came to the address, there is no photographic recording of the arrival. Thus, it can be assumed that the courier saved, or rather, did not spend anything on travel from Vidnoye to Moscow to my address (40 km.), And I incurred additional material costs in addition to those previously paid for the provided “service” 600 rubles. Who will pay for my expenses? This situation has not been recorded in any way, since, according to the status, the letter was “safely” delivered on June 22, 2019 to the addressee in Vidnoye. Excellent work, fellow employees of the Russian Post!
In my case, I got off with a “light” fright, since the letter was “obtained” by me from the courier, and the deal was concluded.
I had a day off, I had the opportunity to get to the city of Vidnoye, and then to Domodedovo, but will you have the opportunity at such a critical moment to go the same way?! I am very sorry that the Russian Post is not able to fulfill its obligations, for which a lot of money has been paid.
Summing up, I can affirmatively say that I will never turn to the services of the Russian Post myself and will not recommend it to others. Unfortunately, it is safer to send letters with a train conductor, where there are more guarantees and less pay.
EMS (ExpressMailService) is an express delivery service for letters and parcels. Shipments are made to all cities of Russia and abroad in the shortest possible time. One of the main features of EMS is the delivery of items directly into the hands of the addressee.
EMS is an international service created back in 1998 and currently unites 190 participating countries, between which it is possible to send items using this system. In Russia, the representative of this service is the Russian Post.
Sending parcels, parcels and letters by express delivery is much more profitable financially and in terms of saving time.
Also, express mail delivery has other advantages:
- delivery of shipments by courier personally;
- the ability to accurately track the location of the shipment;
- wide geography of service (more than 40,000 post offices in Russia);
- packaging and delivery by courier - free of charge.
Types of departure and maximum weight of parcels
EMS shipments have certain restrictions on the weight and dimensions of the parcel. The total sum of the length, height and width of the packaged item must not exceed three meters, and the length of such a parcel must not exceed 150 centimeters.
EMS parcels shipped within the territory of the Russian Federation can have a maximum weight of 31.5 kg, but other restrictions apply when sent to other countries. So, parcels weighing up to 20 kg are accepted to Spain, Australia, Poland, Ukraine and a number of other countries (the full list of countries can be found on the Russian Post website).
It is allowed to send parcels up to 10 kg to the states of Caicos, Turks, Gambia, Cuba and the Cayman Islands. For all other countries, the weight of parcels is limited to 30 kg.
How to calculate EMS shipping
Depending on the destination, ems delivery will differ in price: the farther the departure is made, the more expensive the service will cost. You can calculate the exact cost of sending on the Russian Posts website using a special service.
Also, for an additional fee, the sender can arrange additional services:
- SMS notification of the delivery of the parcel to the addressee;
- content description;
- indication of the declared value;
- payment for the parcel by the addressee by cash on delivery.
Based on this, when sending ems, you can calculate the delivery with an accuracy of several rubles.
Packaging for EMS shipments
Before sending, the package must be properly packaged: this process requires compliance with certain rules.
But some nuances remain at the discretion of the sender, for example, the choice of packaging. The sender can pack the parcel in any soft shell, cardboard, wooden or plywood box, polymer container.
It is necessary to take into account possible mechanical effects on the cargo, so the packaging must be selected so that valuables are not damaged during shipment. But the method of packaging when sending abroad should not deprive customs officers of the opportunity to inspect the cargo.
Any fragile and valuable items should be further protected by wrapping them in appropriate packaging materials, while contact with the walls of a solid package and hitting them should be excluded.
If liquids are sent, they must be packed in such a way that during shipment their contents do not leak out due to mechanical influences.
For powdered substances, their own rules apply. So, coloring dry powders should be sent only in sealed metal boxes, which in turn are placed in strong boxes. There must be appropriate protective material inside such boxes.
How to arrange express delivery
Registration of EMS shipments is carried out at the post office. This procedure involves filling out documents in the following forms:
- Address Label (Form E-1).
- Form required for a single shipment of more than 10 units packed individually (F 103).
- Customs declaration for goods (CN 23).
- Customs declaration for documents (CN 22).
The last two documents are filled out for shipments to other states.
EMS parcel tracking
EMS shipments, as well as valuable parcels, can be tracked using the track code that is assigned to the parcel during checkout. The Russian Post service will help you to be aware of the location of the parcel: just enter the track code of the parcel in the appropriate field to see where it is now.
EMS shipments to other countries are tracked using an identifier that differs from track codes for shipments within the Russian Federation. In this case, such a code will contain not only numbers, but also letters of the Latin alphabet (a numerical code is assigned only to parcels sent within Russia).
As an epigraph:
http://www.youtube.com/watch?v=fOyYgjA3E3o
It was a hint. And I found myself in a funny fairy tale when a certain eBay seller sent me a parcel, and it fell not into the usual and almost already native embraces of ordinary Russian mail, but into especially affectionate - EMS Russia. One morning I find a sticker on my door from the courier of this service, which, they say, brought - and did not find it. Well, no wonder, of course - most people are at work during the day, and the seller did not ask for my phone number, as they usually do when courier delivery is expected. And EMS Russia itself does not consider it necessary to send a notification by regular mail ... Well, it's okay, it happens. I call the 24-hour phone to their call center, and a polite girl takes my order for delivery the next day with a mandatory morning call from the courier.
We are waiting, sir. No courier, no call.
Once again: we call, a polite girl reports that the package is safely in their warehouse (that is, they were not handed over to the courier service, otherwise there would be some other record), takes the order, wait all the next day ... None courier, no call. It's not funny anymore.
And now, in fact, the recipe itself: in high spirits, we write a letter to the seller that we can’t receive his parcel due to the boorish behavior of the postal service, and we beg that he NEVER, NEVER use this EMS again, since this is just naked rudeness with their sides. Then we write our review about EMS Russia in Russian and send it to the support service of this very EMS Russia, not forgetting to quote our letter to the seller.
We wait. And in no case do we go to their storage warehouse far away (time and principles are more expensive!)
A few days later, a call comes from the courier:
- Hello, can I deliver a parcel to you?
- Yes, I want to receive it today and in the first half of the day at my home address (I need to work at least half a day!).
- You know, only in the afternoon.
- Well, then can you go to the second one at your work address (half an hour walk from home)?
- And that's why I can be in the morning. (I have a quiet hysteria, I slide to the floor).
- Well, let's go ANYWHERE! Let's call, we'll figure it out.
As a result, he still brings in the second half to the worker.
After a while I start looking for another parcel. I watch tracking and see with horror that again she is still in the same gentle embrace ... I call, I ask, and to me:
- And you already had TWO unsuccessful deliveries, and the parcel is in the storage warehouse according to our rules, you can pick it up yourself. (Already coming!)
- And why not a single sticker on the doors from couriers ??? (Followed by a series of expressive, but deeply parliamentary expressions addressed to their office, which the girl listens to stoically).
- Let me order another delivery.
- Yes, please, tomorrow.
The next day .. well, it’s clear that it would not be EMS Russia if they called and delivered it.
IN A FEW DAYS. DAY OFF. When normal people are usually quite far outside the city. CALL IN THE MORNING.
COURIER.
- No, thank you, you don't have to ... if only by plane. All the best.
After the weekend:
- And you already have THREE unsuccessful deliveries, and according to our rules, I will not order anything else.
Great... the path is beaten, we write to the seller, a copy, with our accompanying text - in EMS Russia.
We no longer call the call center, it will go back, it means it will go away, the seller will either refund the money or send it again by regular mail or even more expensive, BUT NOT EMS Russia. Never ever.
A few days later the courier called. They bring the parcel (see photo)
The parcel was handed over to the courier service, attaching a printout of my letter. Apparently for processing speed. Q.E.D. Delivery, as in the best houses of London and Paris ... I recommend it.
