Why do digital channels disappear on the TV. Why does not show Tricolor: reasons and solutions Why did some tricolor TV channels stop showing
Despite the highest quality of services, it is impossible to completely avoid situations when Tricolor TV does not show. Naturally, each connected subscriber would like to avoid difficulties with watching their favorite movies and TV shows, but if the broadcast has already been interrupted, it is necessary to deal with the problem as soon as possible.
Often, if you seriously think about what happened, you can cope with difficulties on your own. Users just need to understand the reasons for the disappearance of the signal and follow the instructions below exactly. And in the most difficult cases, when it is impossible to do without the support of a professional, you can call the contact center and get useful advice from the support operator.
Possible reasons
The easiest way to find out why channels are not shown on Tricolor TV is to view error messages. But, if they are not there, the causes of trouble can be:
- incomplete registration on the official website;
- lack of funds on the subscriber's personal account;
- incorrect antenna rotation;
- bad weather or interference that interferes with receiving a signal from space;
- equipment failure;
- outdated technology that is not able to support high quality signal processing;
- the need to update the software.
Customers of the satellite company will cope with each of the listed troubles even without specialists.
Why does not show Tricolor TV
Faced with the lack of channels, the first step is to make sure that the equipment used is registered on the provider's website. To do this, you will have to call the support service and clarify whether registration is completed today. Perhaps, to watch TV channels, it is enough just to wait.
Additionally, you should make sure that the packages the viewer needs are paid for. You can check this fact in your personal account, which is available to each client of the satellite company. If necessary, users will have to pay for a television package that suits them and wait until the money is credited to their personal account.
Tricolor does not show all-Russian channels - what is the reason
Special attention should be paid to cases when a subscriber has lost federal channels, including First, Match and other public broadcasts. In situations where Tricolor does not show all channels, you need to make sure that the channel owners or the provider have not planned preventive maintenance or scheduled technical work for the current time.
If this is not the problem, you should think about whether the satellite company has terminated the contract with the user. You can check this by calling support.
Additional attention should be paid to cases where difficulties are caused by bad weather or incorrect position of the satellite dish. The logical solution to this difficulty would be to re-tune the antenna and remove all interference that interferes with receiving the signal.
What to do when the Tricolor does not show
Another cause of trouble that can interfere with the display of some TV channels can be a technical failure. In such situations, you should simply reboot the console. If this does not help, you need to reset the receiver to the factory level.
After that, if such a need persists, you need to make sure that the latest update is installed on the receiver. To do this, you need to look into the settings menu, see the current firmware version and compare it with the one offered on the official website of the provider. Perhaps the installation actual update will return access to your favorite programs and series.
If access could not be restored independently
In the most difficult cases, when it is not possible to figure out why the Tricolor does not show, it remains to use the help of specialists. For this you can:
- call 88005000123;
- contact via WhatsApp or Viber using the contact number +79111010123;
- by calling on the Internet through the website or Skype;
- leaving a request for assistance on the official portal of the company.
In any case, in order to receive qualified assistance, subscribers will need to describe the situation in detail, indicating what they see on the screen, what inscriptions appear when problems arise, and what exactly happened before the broadcast was interrupted. Additionally, the personal data of the applicant may be required so that the operators can make sure that they are a real client of the satellite company.
Today, many people are faced with the problem of the disappearance of television channels. If you are one of them, then do not rush to call the master to the house, since the reason why they disappeared can often be eliminated on your own. In this article, we will explain why the channels disappeared and how to solve this problem.
If satellite channels are lost
So, if earlier your satellite TV showed channels normally and suddenly stopped doing it, in this case, two categories of reasons can be distinguished - problems with the equipment itself and problems associated with the program. Among the latter, the following main reasons can be noted.
Switching on with the TV remote control
Please note that the remote control of the TV itself is not capable of turning on channels related to satellite television. This must be done using the receiver's remote control. Therefore, you should put your TV remote into AV mode in order to be able to change the settings of your satellite TV and see its channels.
Scrambled channels
If you see the inscription “Scrambled channel”, this means that the particular channel is not included in the current channel package of your satellite TV. Through the provider's website and its control panel, you can purchase the channel you need. In addition, this situation may be due to non-payment. That is, it is likely that the package you paid for has expired. If you make a payment for a channel, it must be turned on within a day of the payment being made.
Wrong settings
You can reset the settings to search for channels again. This is done both with the help of the remote control and the receiver. You can press the off button on it, then turn it on again, or you can try to remove the card and insert it again. However, you should know that this action is usually carried out in extreme cases. Also, pay attention to the choice of your region and indicate it correctly.
It is also recommended to check the health of the receiver: if the indicator light is off, then most likely the problem is either in it or in the wires to which no current is supplied. Channels can also disappear due to damage to the satellite dish or severe weather.
If digital channels are missing
When you suddenly lost channels on digital television, you can fix the situation with the following methods:
- Check what mode your TV is in. It must be in the socket mode, to which the wires from the television receiver or AV are connected.
- Check that you are operating with the receiver's remote control and not with the TV itself. It is with this remote control that you must configure and switch channels.
- In the TV receiver menu, try to auto scan channels again. If not all channels are displayed, it is necessary to do a manual search and catch even weak signals, which cannot be done with auto search. If weak signals are the cause, you'll need an amplifier or antenna swap.
- Check if your digital TV is paid for on the provider's website.
- Check the wires and their connection to the correct slots, and make sure the card is inserted correctly.
- Check the antenna for serviceability and correct connection, then repeat the auto search.
You will also find our articles helpful.
Digital television entered the everyday life very quickly and settled down for a long time due to the improved transmission quality and accessibility for a wide range of users. This direction in television is notable for its rapid development, and today there are more than enough specialists who are ready to help deal with connecting and setting up the service.
However, tuning digital television channels on a TV is a very simple procedure for the average user, so you can handle it on your own. To do this, it is not even necessary to delve deeply into what digital television is in general. You need to know which channels on the TV are available in your area and whether the receiver is actually connected (that is, whether the TV is in the broadcast area).
The need to set up TV channels usually arises during the initial connection, when updating the device software, in which all user settings disappear, and if digital channels are lost for any other reason (you can accidentally knock down the settings, for example, when children play with the remote control) . However, why this happens is not important, unless the firmware has crashed.
Standard setup instructions
To begin with, you need to consider general algorithm steps, i.e. step-by-step steps, when tuning previously available channels on your digital TV on Philips, LG, Samsung TVs and other leading models. At the same time, it should be taken into account that the sequence of actions and the names of buttons and sections in each model may and will differ. Nevertheless, it is still not so difficult to figure it out, if you do not rush and read what is written on the screen, and do not click where you should not.
Standard algorithm of actions:
Take the remote control, press the "Menu" button, then select the "Options" - "Auto-tuning" section. You will see a window with a list of signal sources (antenna or cable) on the screen. Select the cable and click "Start";
As a result, a window with a list of possible signal sources should open on the screen of the television device, in which find the “Digital” item and then click “Start”;
At the last stage, you should go to the "Search Mode" section. Find the "Full" category in it and manually fill in the fields with the following information:
Modulation - 256 QAM;
Frequency - 314 MHz;
Transfer rate – 6875 kS/s.
Some TV models, including LZh, Philips, support network search, therefore, for such TVs you do not need to enter any parameters manually.
Actions for LG TVs
Each individual TV model has its own factory firmware and individual functionality. However, in a situation where the channels disappeared digital television, all TVs have some similarities. Speaking of setting up TV channels on your LG TV, you need to press "Menu" on the remote control, select "Options", click on the desired parameters to change. In particular, by clicking on the "Country" section, you should select Finland or Germany.
After these steps, you need to go to the “Settings” item and then “Auto search”, specifying the cable connection in the same way as described above. As a result, a window will appear in which you should adjust the values according to the instructions. If everything is done correctly, all radio stations and channels will reappear.
You should also pay attention to the fact that the user can significantly simplify his task by using automatic update TV channels available on LG models. As a result, the previous list will be reset and the channels will be tuned in a new sequence.
To use automatic configuration, you need to go to the digital cable settings tab and click on automatic update.
If you have Philips or Samsung
If there is a channel failure on a Philips TV, you will also need a remote control, as, indeed, for any other model, not only Philips:
Through the item "Menu" you should enter the section "Configurations";
Click on the "Installation" section;
After the secondary menu appears on the screen, you need to press the channel settings in it;
After that, another secondary menu will pop up, where you need to select "Automatic settings";
If all the transitions are performed consistently and correctly, a warning message will appear stating that the channels will now be updated;
Press "Start".
The program sets up the TV on Philips devices on its own, after completion you do not need to do anything else, you can use the TV as before.
With all the positive aspects of satellite television, Tricolor TV subscribers are often faced with the fact that all channels or some of them do not show. Faced with failures in the operation of satellite broadcasting, not everyone will be able to independently find the cause of the problem and fix it.
You can solve this problem by identifying the cause of the occurrence.
On all channels except informational
- First you need to clarify. You can do this in the following ways: in the TV receiver menu, on the official website (Payment section) or in your personal account.
- If the subscription is active, but the problem has not been resolved, then you will need . A request to resend the keys can be made in your account. After that, the receiver must be rebooted and left on one of the channels to which there is no access. The TV itself can be turned off. The arrival of the signal takes no more than 8 hours.
- Another reason can be identified by the absence of an ID code on the TV screen. The ID may not be displayed because the smart card or conditional access card is incorrectly installed in the receiver. To check this option, in the case of co - you need to get it, reinstall it and restart the power supply. A power reset is sufficient for the access card.
- If the ID does not appear on the screen, then the receiver has stopped reading the card. The solution might be to go to .
Only on some
- In this case, you will need to start auto-search. New channels must be saved.
- As a result of the update, the problematic TV channels completely disappeared from the list, which means that they stopped broadcasting, i.e. there have been changes in the composition. It will be necessary to refine the new composition.
- There may be such an option: TV channels without access remained in the new list, but the problem was not resolved. It is necessary to disconnect the receiver from the power supply and turn it on again.
- If the channels still do not work, you need to reset the settings to the factory settings: in the equipment menu, select the "Factory settings" item and click "OK". After that, you need to restart the receiver and reinstall it.
- If, after resetting the settings, access to TV channels does not appear, you should call a technical support specialist to diagnose the equipment.
The inscription on the screen "No signal"
Such an inscription may indicate the loss of the broadcast signal. The reasons for the occurrence are different. To determine them, you need to clarify the quality of the signal: press the F1 button on the remote control.
- If the capacity is less than 70%, the following options should be considered.
- Bad weather conditions can degrade broadcast quality. As soon as the weather improves, the signal will become reliable.
- Stable broadcasting may be hindered by interference in the area (trees, tall houses). Moving the antenna will solve the problem.
- The low level may be due to incorrect antenna settings or cable damage. You can fix these problems yourself or call a specialist.
- The reason for the lack of images may be technical problems on the part of the service provider.
- If the broadcast quality is more than 70%, then a series of sequential actions must be carried out (with the transition to the next step in case of failure at the previous one).
- Re-scan for channels.
- Restart the receiver.
- Reset settings to factory settings.
If access to TV channels could not be restored
If all the above manipulations did not lead to the desired result, then you need to contact the Tricolor TV Support Service. You can do this in different ways:
- +7-800-500-0123
- Communication via Viber and WhatsApp at +7-911-101-0123
- Call through the site (in the Support section)
- Skype: support_tricolor_tv
- Online chat on the site
- Application for technical support (you must fill out the contact form in the appropriate section)
Usually, Tricolor TV users who pay for services in a timely manner do not have any problems. But still, there are less standard situations when, after paying for Tricolor TV, channels are not shown. Consider the causes of this malfunction, and what measures can be taken to deal with them.
Sources of error
Consider the most likely factors that can interfere with watching TV and how to solve them.
Technical problems with the receiver
Perhaps, if everything is paid for, but the channels are not shown, there are some technical problems with your receiver. As a rule, it is enough just to turn it off, wait 5 minutes, and then turn it on again. If this does not help, there is a high probability that you will have to turn.
Tariff change
Sometimes the list of channels in the package you have connected changes. In this case, a situation arises that some streams will indeed disappear from your broadcast network. You need to pay for these channels separately or choose a tariff in which they are included.
Smart card issues
An important element of your receiver is a smart card, it can also malfunction. Here's how you can spot them:
- Go to the main menu of the receiver.
- Select the "Conditional Access" section.
- Look in this paragraph for information about.
- If it is displayed, then the malfunction is something else, if not, then the problem is most likely in the smart card.
Another possible option is that the smart card works well, but is not inserted into the receiver correctly. As a result, the contact is not tight enough, and therefore the channels are not shown.
Some receivers may not require a smart card. Therefore, if it is absent in principle, do not be surprised, this is normal in many situations.
Reset
Often, when channels are not shown after payment, incomprehensible images are displayed on the TV, and four eights are displayed on the receiver's display. This means that either due to any of your actions, or due to a common technical failure, the receiver has reset its settings to the standard, factory settings. In this case, it is best not to take any action on your own, but to call a Tricolor TV specialist to your home or at least where they will instruct you on how to set up the receiver correctly.
Payment failed
Sometimes the user, it would seem, correctly paid for Tricolor services, but then when the time comes for a new paid period, the channels do not work. This may simply mean that the payment did not go through for some reason. In this case, several federal channels, which are provided free of charge, should continue to work for you.
You can check the payment of the bill on the official website. You will need to specify the ID of the receiving equipment. After that, the subscription end date should be displayed, which means that the payment has passed. If it is displayed that the package has not been activated, it means that the payment has not been received. 
The easiest way to check the payment for Tricolor TV services is to call the service number 8-800-500-01-23 .
Legacy Software
Sometimes channels may not be shown because the receiver has not been updated for a long time software. In this case, it must be updated following the instructions for your device. Please note that while the update is in progress, you cannot turn off the receiver, otherwise errors may occur.
Activation of TV channels
After paying for the package, you need to activate the channels. It's very easy to figure out how to do this, just go to your personal account on the Tricolor website, where paid channels are accompanied by activation buttons. If you forgot about it or did it with the receiver turned off, then the channels may not be shown, in which case you need to try activation again. 
In conclusion
There are many situations when you seem to have paid all the bills, but the channels do not show. And, as we can see, there can be many reasons for this, from technical problems to failures in transactions. But it’s worth starting the check all the same with the basics and first weed out the simplest options, namely, to make sure that you accurately paid the bills. Sometimes very simple human errors are the cause of the problem.
