After the update, the play market does not open. Why the Play Market does not work - a damn dozen reasons. #2 Check your internet connection
Day by day, owners of devices running Android OS are faced with problems that arise when launching the Play Market. In newer versions of the operating system, it is called " Google Play". All this is unpleasant, of course. And today we will figure out what problems and how they are eliminated.
How to restore the functionality of Google Play
There are indeed plenty of reasons for the occurrence of problems. Moreover, devices from different manufacturers may have different problems. That is why in this article we will cover only the general ones that are most common. Read and remember so as not to return to our article again and again.Main reasons
As mentioned above, first you need to highlight the causes of problems. Let's start with them:
- Google Play doesn't really work. This happens very, very rarely. However, it is possible that it was you who stumbled upon the non-working Play Market. Be that as it may, Google works quickly and if the service is really out of order, it makes sense to wait a couple of hours until its full performance is restored;
- The date and time on your smartphone or tablet is incorrect. This may occur if you removed the battery from the device. The phenomenon is standard and occurs quite often. The device screen will show the error “connection is not available”;
- The Internet is disabled on the device or there is not enough money on the balance of your SIM card. If suddenly there is money on the balance sheet, and “Mobile Internet” is active, then the problem is different. Perhaps the settings have gone wrong. Call your operator and specify the parameters, ask for advice - they can send you automatic settings;
- One of the applications you installed changed the hosts file settings. This could result in problems when launching Google Play;
- An application is installed that blocks the Play Market.
How to restore the functionality of the Play Market on Android
The first step is to try rebooting your device. If nothing has changed and the error still remains in place, you should go the other way:If this does not help, then go to the next method:
If he did not work this time, you should look for the problem in something else. There are also several options here, each of which can work in your case. So let's look at the first one:
This also did not help, and you no longer know why the Play Market does not work on your Android device? Well, there is one universal and extreme way -
This problem occurs quite often, and if it bypassed you, then you are very lucky. I repeatedly encountered various errors and a completely broken Google Play market on Android, so I share personal experience how you can return to working condition the most popular service from the "Corporation of Good".
So Google crashes Play Store but there are various ones: technical problems on the service side, constant errors, application crashes and complete inoperability. In this guide, I will give some useful tips on how to fix it all.
1. Restart Android
The first step is to restart your device. This usually solves most problems with Google Play. If it doesn't help, move on.
2. Reset your Google Play Market settings
For this:
1. Go to settings.
2. Open "Applications" or "Application Manager".
3. Find Google Play Store in the list and click on it.
4. In the application settings window, select "Erase data" and "Clear cache".
I think this should help even more users, but if not, move on.
3. Remove Google Play Store updates
We act in the same way as in paragraph 2, but now instead of "Erase data" and "Clear cache", click "Delete updates".
This will return the Play Market to its original state at the time of installation.
4. Reset your Google Play Services app
Again, go to settings, open "Applications" and find "Google Play Services" in the list. Open it and also clear the cache and data.
5. Clear the cache and data of "Google Services Framework"
Go to "Settings" → "Applications" → tab "All". Select "Google Services Framework". Click "Erase Data" and "Clear Cache".
6. The Google Accounts app is disabled
Go to "Settings" → "Applications" → tab "All". Select Google Accounts. If this application is disabled, enable it.
7. Turn on "Download Manager"
In the application section, swipe left to go to the "All" tab and open the "Download Manager". If you have it disabled, click "Enable".
If it is already activated, and the previous tips did not help and Google Play does not work, we move on.
8. Delete your Google account and restore it
You can find out more about this in the instructions:. There, in step 6, select "Delete account".
9. Applications blocking the Google Play Market
Some programs may block the Play Store. For example, the well-known Freedom app, which allows you to make in-game purchases for free, can interfere with the normal operation of the store. Google Apps.
10. Set up the "hosts" file
If you have the application installed, then this item is for you.
This method requires root rights. You can get them using the following instructions:
First, disable the Freedom application (in the program menu, the “Stop” item), and only then delete it.
Then install the application or . Then find along the way /system/etc/ file "hosts", open it with a text editor and leave only this line (if not, write it):
127.0.0.1 localhost
Save your changes. After that, restart your Android gadget.
11. Reset settings (Hard Reset) Android
This is the most radical method that will delete all data from the internal drive. The data on the memory card will remain intact. Full instructions on our website: (follow the link, you need the second method from the article).
This tip will definitely help, so do not be afraid - it can also be used. The main thing is to create a backup copy of the system before that. How to do this, read in paragraph 6 of this manual.
After that, at the first start, you will be able to restore all data from the previously created backup (backup copy).
12. Check Internet connection
Check your network connection. If not a single site opens in the browser, restart the router and correctly.
13. Set the correct time (error "No connection")
If an error occurs: “No connection”, although the Internet is working, then this paragraph of our instructions should help you.
Set the correct time and enter the correct time zone. It is best to synchronize these settings with the network. To do this, go to "Settings" → "Date and time" and check the boxes next to the items "Network date and time" and "Network time zone".
14. Google IP Blocking
UPD 04/23/2018 After Telegram was banned in Russia, Roskomnadzor blocked more than 18 million Google IP addresses, which caused many users to have problems connecting to the company's services, including the Play Market.
To restore access to the app store on Android, use . Since Google Play does not open, you will also have to download a VPN client (for example, Turbo VPN).
After that, launch the application and click on the button at the bottom of the screen. When prompted to connect, select OK.
Turbo VPN data centers are located all over the world, you can connect to servers in Germany, the Netherlands, the UK and the USA for free. To redirect your traffic to one of them, click on the icon in the upper right corner and select the server country from the list.
Try all of the above methods and one of them is guaranteed to help.
The Google Play Market is, in fact, the main source of programs and applications for Android tablets and phones. Other application sources, such as Yandex.Store, are used by only a small percentage of users. Therefore, if something happens to him and suddenly the Play Market does not work, does not open, or simply does not enter the Play Market, then for a user who is “on you” with computer equipment, it’s just a disaster: nothing can be installed, installed programs are not updated, errors pop up on the device, etc. Sometimes the cause of the malfunction is a virus infection, but most often it is just a glitch or a failure of the program itself and the system service. Of course, a complete hard reset (“hard reset” or “wipe”, as it is also called) will most likely solve the problem, but this is the most extreme way, which I will discuss at the end of the article. In the meantime, let's look at several working ways to solve the problem with Google Play.
Before doing anything - check if there is Internet access from your smartphone or tablet. The fact is that the Google app store requires access to the global network and, in its absence, gives the error “No connection” or “No connection”. If there are no problems with this, then we perform the following steps.
Step 1. Clear the cache and delete the data.
This method helps if the Play Market does not open due to a software failure. Go to the Settings of your phone or tablet and find the Apps item and open the All tab. Find the application "Google Services Framework":
(if there is no such item, look for "Google Play Services"). Select it and get into the information about the application:
Click the "Clear cache" button and then "Erase data". Next, we are looking for the "Google Play Store" itself: 
Now you need to restart your Android phone or tablet and check if the Play Market is working or not.
Step 2Restart Download Manager
Sometimes the cause of problems with the Play Market is a stuck download manager. Let's try to kick him. We return to "Settings" -> "Applications" and in the list of applications we find "Downloads":
Forcibly stop the dispatcher and restart the phone or tablet. After downloading, we return here and check if the application is active.
Step 3: Checking the Hosts File
Problems with the app store can be caused by interference with the system Hosts file. Let's check it out. True, for this you need to get ROOT access to the device. Next - run some file manager. I prefer to use Root Browser for this. We need to get into the directory
In it we find a file hosts and open it with a text editor. By default it should look like this:
That is, there should not be any lines, except for this:
In extreme cases, this file can simply be deleted and after restarting the system it will be created again in its original form.
Step 4Google Account Sync Issues
All installed programs on Android are tied to an account. If there are problems with synchronization, then just entering the app store will not work either. Go to the "Accounts and sync" section:
And manually start the full synchronization:
If data synchronization fails, check your Internet access. If everything is fine in it, then try deleting the account, rebooting and creating it again. If the Google Play Store writes You need to sign in to your account - see.
Step 5. Download Google Play Market and reinstall
If none of the previous steps helped, then you should try reinstalling the Google Play app store itself. To do this, open the “Settings”>>>”Applications” section again and find the Google Play Store there and completely clear it: first the cache, then the data, and finally, delete the updates:
Reboot and check. If everything is fine, then the Play Store will download the updates and start.
If nothing helps:
The most extreme way to restore work is to reset your phone or tablet to factory settings. To do this, we save all the data from the phone to the computer to the maximum. After that, go to the "Settings" >>> "Backup and Reset" section:
We find the item "Reset settings" and select it. Then we act according to the instructions of the phone. As a result, we get a completely clean device. Google Play Market usually works fine after that =). Good luck to all!
Not working Google Play Market is one of the most common problems on Android devices, which is found on both cheap smartphones and flagships. What causes the problem and how to fix it, we'll talk below.
A malfunction can manifest itself in different ways:
- Play Store won't open
- all sorts of errors when installing applications
- problems connecting to google play service
Google Play Store not working
#1 Reboot your smartphone
You will not believe it, but rebooting, as before, helps to solve most problems. Turn your device off and on again and try to go to the Play Market. If it doesn't help, read on.
#2 Check your internet connection
If you use a cellular network to access the Internet, try connecting to a Wi-Fi connection. In some cases, this step may be useful.
#3 Set the date and time
Despite the fact that the date parameters and the operation of the Play Market, at first glance, are not connected in any way, many users note that correct operation depends on the exact time set.
#4 Problem with Google servers
Rarely, but it happens that the Google servers may be unavailable. To exclude this item, you should check how the Play Market works on other Android devices. If there are no problems on other phones, read below
#5 Clear the cache and data of the Play Market
- Go to the smartphone settings in the "Applications" section
- In the list of applications, find Play market and select it
- To clear the cache and data, click the appropriate buttons
#6 Reinstall Play Market
Since the Play Market is a system application, we cannot simply uninstall it. But there is an option to remove its updates.
Find the Play Market in the application manager, as in the previous method and click the "Uninstall updates" button. If there is no such button, select "Disable" (after the updates are removed, do not forget to enable it back)
#7 Clear cache and data from Google Services Framework and Google Play Services apps
Find the application data in the application manager and follow the same operations as the previous method. After that, restart your device and try opening the Play Market again.
#8 Enable Google Accounts and Download Manager Apps
Open Settings => Applications and select "Show system apps"
Find the Google Accounts and Download Manager apps and check if they are enabled.
#9 Sign out of your Google account and sign back in
- Open settings
- Select "Accounts"
- Find your account
- Click "Delete"
After that, sign in to your Google account again using your credentials. account.
#10 Use a VPN connection
After the situation with the ban on Telegram in Russia, a large number of users had problems connecting to the Play Market. The thing is that, together with Telegram, Roskomnadzor blocked a large number of Google's IP addresses.
To solve the problem, you can use one of the applications that allows you to create a VPN connection.
One of the most popular is the Turbo VPN app.
Download Turbo VPN (7.69 Mb)
Launch the application and click on the carrot button.
Try launching the Play Market.
#11 Reset to factory settings
If none of the methods above helped, it remains to take drastic measures - reset the smartphone to factory settings.
- Go to phone settings
- Select "Backup and Reset"
- Confirm your decision
Like Windows operating system Android allows you to install applications offline, however, most users prefer to use the Google Store for this purpose, or rather, the special Play Market program. This method is not only more convenient, but also safer than installing from apk file because many applications are checked by an antivirus program before they are published.
Alas, neither the Play Market nor the Android OS itself is perfect, so from time to time users have to deal with various errors, including errors in the operation of the Google Store. For someone, the Play Market simply does not open, for someone it cannot connect to the server, someone complains that it is impossible to perform this or that operation.
The reasons why the Play Market does not work are more related to malfunctions in the system itself, but it often happens that the user himself, who voluntarily or unwittingly changed system android settings. What to do if the Google store, which was functioning perfectly before, suddenly stopped working?
Temporary issues
Application Store issues can be caused by temporary glitches in system services. This fully explains why the Play Market does not work on Android. What to do? No matter how trite it may sound, a simple reboot of the device often helps in such cases.
You should also note that problems with the Store may be related to problems on Google's servers. Checking this is very simple, just try opening the Store in a browser or from another device.
No internet connection
Check if everything is in order with your Internet connection, if there are enough funds in your account, if the limit has been exhausted mobile traffic, if you have left the coverage area, if the signal source is a router, make sure that it distributes the Internet, and the mobile device itself sees the network and is connected to it.
Broken Google Store and Services settings
It is possible that the problem is related to the failure of the settings of the Store itself or Google services. Please exclude this option. Go to the application management section and, finding the Play Market there, clear its cache. If this is not enough, also click the "Erase data" button.
These actions will delete temporary files, reset the Play Market settings to default values and, if the problem lay here, restore it to work. Similar steps must be repeated for the Google Play Services application. Please note that after the reset you will have to log in again.
Problematic Updates
If the Play Market on Android does not start after the update, it is possible that bugs in the update package became the source of the problem. Try uninstalling the update or rolling back to a previous version of the app, if available. For these purposes, it is good to have some kind of application backup program on the device, for example, SYNCit HD.
Disabled Download Manager or Google Accounts
The Android operating system has such a service application as the Download Manager. It is believed that for the Play Market to work correctly, it must be running. Go to application management, go to the "All" tab, find the "Download Manager" application and make sure it works. If Dispatcher is not active, enable it.
At the same time, we recommend that you find the Google Accounts application and also make sure that it is also active. If this application is disabled, the Play Market will not open, and if it does, it will most likely not work correctly.
Google account access errors
The reason why you can not enter the Playlist Market may be an error accessing your Google account. You can solve this problem by removing Google account and reconnect to it.
Since deleting an account may result in the loss of user information, it is necessary to back up important data before performing the operation.
Presence of incompatible applications on the device
Some third-party applications, in particular Freedom, can block access to Google services and thereby disrupt the operation of the Play Market. If you're using Freedom or a similar app and you suspect that it's causing the Google Store to malfunction, uninstall it. You need to remove such programs correctly, namely, first the application must be stopped and only after that press the uninstall button. Sometimes the normal operation of the Market is hindered by a running vpn service. Try to stop it temporarily.
HOSTS file changed
A number of third-party applications, such as Freedom, for example, can modify the HOSTS system file, which is responsible for connecting to remote hosts. There is a possibility that some third party program I have written my data to this file, which prevents a normal connection with Google servers. Therefore, after completely uninstalling questionable applications, you should check the HOSTS file.
You need to be root to access it. Let's assume you have them. Go to file manager in disposition /system/etc, open the specified file with any text editor and delete all contents from it except for the line 127.0.0.1 localhost. Save the file, restart your device and check the Play Market.
Store files are corrupted
Another reason why the Play Market does not start may be a violation of the integrity of its files. Such damage could have occurred after a virus attack or user manipulation of the Store files. In this case, the Play Market should be tried to reinstall. Uninstall the application in the standard way, clean the system with CCleaner or another cleaner, then download the Market installation APK file from a trusted source and produce it in any way convenient for you.
Wrong time set in settings
And now consider the situation when the Play Market does not work via Wi-Fi or Mobile Internet and writes “No connection”, although it is known for sure that everything is in order with the Internet connection on the device. The most likely cause of this problem is an incorrect time in the settings. Go to the date and time section and check the boxes next to the "Network time zone" and "Network date and time" options. After that, the date and time will be synchronized automatically.
Reset the device to factory settings
Factory reset or Hard Reset is a tough method, which should only be resorted to when other methods have failed. Before resetting, it is imperative to create backup copies of personal data, as well as the necessary applications, because they will all be deleted. Run procedure full reset You can either from the "Recovery and Reset" section, or from the Recovery menu (recovery mode).
flashing
This is perhaps the most radical way to restore the Market. There have been cases when the Google Store, as well as other applications, services and the Android operating system itself, continued to work incorrectly even after a factory reset. In this case, you can resort to flashing as an extreme option.
Summary
So, we have given the main reasons why the Play Market on Android often does not open and indicated what to do in most of the cases described. However, you need to understand that there are problems, if I may say so, of a private nature that users of mobile devices with custom firmware have to face. The same should be said about the owners of Chinese mobile phones, in whose firmware Google services are not used in principle. Errors in the operation of the Play Market, for example, after installing it on a Meizu smartphone, may be caused by other reasons, which should be considered in the context of features mobile device and its software environment.
