Google market won't start. What to do if the Play Market does not work? – Simple solutions. Checking phone settings
The problem of the inoperability of the Play Market (today it is Google Play) is quite unpleasant and thousands of Android device owners face it every day. If this problem has not bypassed you, then in this material you can learn a little knowledge and quickly put your smartphone or tablet in order.
Miscellaneous bugs and glitches that may prevent the store from working Google Play, are caused by several reasons, having carefully studied which you can quickly solve your problem and do everything in order not to encounter it again in the future.
Why is Play Store not working for you? Main reasons
Let's analyze the reasons in more detail:
- The service doesn't really work. This case is a very rare occurrence. But if it does happen, you just need to wait until his work is resumed.
- The device has lost date and time. As a rule, this reason in most cases causes an error with the notice "there is no connection."
- There are problems with the network. Make sure the Internet is working and the connection is set up correctly. If you are using Mobile Internet, we advise you to look at us.
- Freedom Program. It always blocks access to Google services.
- The hosts file has changed. As a result of installing and using certain applications, such as Freedom mentioned above, some changes occur in the Android system partition, in particular in the hosts file. In this case, the user needs to make a small edit to the file, returning it to its original state. How to do this, look below in this article, which discusses ways to fix this problem.
Ways to resume the functioning of the Play Market
Consider ways to solve the problem, depending on the causes. If you know the cause of the problem, you can immediately choose a solution from the list below. If not, then you have to try all the ways.
- Reboot your device. Such a simple action helps in about 50% of cases. By the way, we recommend that you reboot the system if errors occur during the operation of any other programs.
- Make sure Google Accounts is turned on. This can be done by going to the "Settings" menu, then to the "Applications" section, and then selecting the "All" tab. Go down to the very bottom, where the disabled programs are located. If here you find "Google Accounts", then just select and turn on and everything should work. Otherwise, read on for other methods.
- Reset your Google settings Play market and Google Play Services. To do this simple operation, you need to go to the settings menu and select the section responsible for managing applications. Next, find these applications in the list and apply “Erase data” and “Clear cache” to each of them. Also, separately for Google Play Market, you need to apply "Uninstall updates".
- Reinstall Google Play. Remove first installed version Google Play (in older versions of Android, this is the Play Market), and then download the latest version that is currently up to date. Install the program and reboot your device.
- Make sure your system is set to the correct time. There are cases in which the date and time go astray. As a result, after attempting to open a store, users often see a "no connection" error. To solve the problem, you need to go to the “Settings” menu, then “Date and time”, and set the real time, date and your time zone.
- Check the availability of the Internet connection. Make sure the internet is up and running on your device. Open a browser and try to go to any site.
- Set hosts correctly. Many of us use programs that quietly make some changes to the system hosts file. One of the most common such programs is Freedom, with which you can make free in-game purchases using the so-called “fake data”. If you use this utility or something similar, you must first stop its work by going to "Settings" -> "Applications", then find desired program and click on it. Now select "Stop". Then completely remove.
You must be rooted to edit the hosts file. We recommend using a file manager to search and edit Root Explorer or ES File Explorer.
Has content like this:
And it should be like this:
All garbage automatically created in this file must be removed. To do this, follow the instructions (using the ES Explorer application as an example):- Launch the file manager and go to the root of the system (top level) by pressing the "/" button at the very top of the application window.
- Find and open the folder called "etc".
- This folder contains the hosts file we need. Open it as text and delete everything unnecessary in it. Then save and make sure that now there is only one line left with the text 127.0.0.1 localhost.
After this procedure, try to see if the Play Market is working.
- Reset the settings to factory settings. We recommend using this method only as a last resort, when no other actions have led to the desired result. The fact is that as a result of such a procedure with internal memory device, all information is deleted and it would be nice to have a backup copy so that you can resume your data later.
To reset, go to "Settings" and select "Backup and reset", and in it the item "Data reset" (in earlier versions of Android: "Privacy" -> "Data reset").
The Play Store is a very powerful app and content service for the Android mobile platform, which is operated by Google. If it does not work on your smartphone or tablet, then most likely you have experienced one of the problems described above, since hundreds of specialists are constantly responsible for the technical condition of this service.
If nothing works or maybe you know other ways to solve this problem, please communicate below in the comments, helping other users.
Good afternoon.
Undoubtedly, one of the most important and safest sources of apps, games, updates on Android devices is the Google Play Market (where all hosted apps are thoroughly checked). And, unfortunately, when it stops working - the smartphone (tablet) remains as "without hands" ...
In general, in some cases, when Google Play is not working (especially when a "white" screen appears at the boot stage)- an error (error code) is reported, by which you can try to solve the problem. But in some cases: there is no error, no messages (in fact, it is on the solution of this option that I will mainly dwell in this article).
And so, now closer to the topic ...
What to do if the Google Play Market does not work
1) Try rebooting your device (Tip #1!)
Perhaps this is one of the most common tips that is given for most problems, both with smartphones (tablets) and regular PCs. And I will not be an exception here (it is estimated that ~ 20-30% of problems with Google Play can be solved just by simply rebooting the smartphone).
Note: to reboot your phone/tablet - just hold down the power button for 2-5 seconds until the system menu appears (see the screenshot below for an example).
2) Check the Internet, try to connect to a higher speed network
It is also not uncommon for a problem with Google Play to be directly related to the quality of your internet connection. If you have low-speed mobile Internet (which also periodically "falls off") - it is possible that from time to time Google Play will be unavailable.
I recommend trying to connect your phone / tablet to a Wi-Fi network and double-check the operation of the Play Market. It will also not be superfluous to test and find out the real speed of the Internet (there are special services for this:).
3) Delete the cache, updates on Google Play
To speed up its work, the Play Market saves part of the data in the device's memory (note: this is called a cache). It grows over time, and this can lead to some errors (especially after updating the Market).
Therefore, the logical advice is to delete the cache, updates, clear the memory of the phone / tablet. To do this, go to Android settings and open the section "Applications" . Then find and open the app Google Play Store. See screenshot below.
4) Check if "Download Manager" (alternatively called "Download Manager") is enabled.
The fact is that this manager allows you to upload files, including those for the Play Market. If for some reason it is turned off, there may be problems with downloading files and updates...
To check if it is enabled, go to Android settings, open the "Applications" section. Next, find and open "Download Manager" (on some devices it is called somewhat differently "Download Manager").
If you have it turned off, turn it on (see screenshot below). I also recommend clearing its cache.
5) Check the date and time
On the one hand - time and date "nonsense". On the other hand, because of them, some options in the phone may not work ...
The fact is that when the device is running on Android, it synchronizes with some Google services. And if your time is incorrect, then when exchanging data with services, an error will occur, and access to your device may be denied.
Also pay attention to the date format, some confuse. By the way, you can also recommend setting the time and time zone manually (in some cases this helps).
6) Clear cache "Google Services Framework". Make sure this software is enabled
Another system process that affects the operation of the Play Market is the Google Services Framework (it can also be found among the list of all applications). After opening its properties, clear the cache and memory. Then restart your device and check the Play Market.
7) Check if Google account is enabled. Try to stop and restart
Similar to the previous point: open the list of all applications, and go to the properties of "Google Accounts" (see example below). Next, turn on this application ("Google Accounts") if it is turned off. Also, it will not be superfluous to reset the cache.
8) Play Market IP addresses are not available to you...
Due to recent events (Telegram ban in Russia) and subsequent massive blocking of thousands of IP addresses, many users experienced problems not only with the Play Market, but also with dozens of other applications. It is possible that your ISP has blocked the IP addresses you need, and because of this you are unable to connect to the service ...
In this case, it is recommended to try using a VPN. For example, a very convenient application for Android - Turbo VPN (Note: if the market does not work for you at all, then you can download it in).
Application use Turbo VPN very simple: just after launching it, click on the "Carrot" icon (to connect to the network), after which all your open applications (used by the Internet) will work through a proxy server ( approx. : the application is ideal for novice users, making it as easy as possible to work with proxy servers).
9) Use analogues
I think I won’t surprise many if I say that the Google Play Market has a lot of analogues (similar services). They also contain thousands of different applications, games, all of which are also tested and meet high security requirements.
In general, when the Play Market does not work, then in some cases you have to download an application from anywhere, which is very necessary. So it is better to do it with large trusted services. Is not it?
Best Services- analogues of Google Play Market or what you can use if the Play Market does not work -
10) Reset phone settings (Hard Reset)
Well, the last radical way is to try to reset the Android settings (that is, bring the device to the factory state). I want to note that during this operation all applications, games, documents, files, settings, etc. will be deleted. Therefore, first save everything you need and may come in handy later.
And so, to reset, open "Settings", section. See screenshot below.
I will add that for various reasons - such a reset method can not always be performed (for example, the device may freeze or not allow you to open the settings). In this case, I recommend that you read the article, the link to which is given below.
How to reset Android settings to factory settings (i.e. delete all data from your phone, tablet) -
That's all for now...
Additions, as always, are welcome...
If you suddenly find that you cannot enter the Google Play Market with a stable Internet connection, or a login error appears, then you should not immediately bring your phone or tablet to a service center. This problem can be completely fixed without unnecessary blood and firmware changes. You just need to use the tips listed below in turn.
Method 1: Google Accounts
First we need to make sure that we have the application enabled " Google Accounts ". To do this, go to the settings menu, select " Applications' and switch to the tab ' All". There we must find this application:
If it was disabled, then you need to activate it:
Method 2: Time setting and synchronization
Some devices do not have the correct time set by default. To fix this, just go to the settings menu and select the item " date and time »:
Put a checkmark next to " Network date and time " and " Network time zone »:
Also, our Google account must be synchronized. If you haven't added an account yet, now is the time to do so. In the same settings menu, select " Add account ". Next, use an existing or create a new account:
When creating a new account, you need to enter a first and last name, as well as come up with an address Email and password. After successful creation and synchronization, you will see the following window:
If in " Accounts"account is marked in red, then you need to go to our created account, press the menu button in the upper right corner and select the option" Synchronize »:
If for some reason it was disabled, then enable it back:
Do the same with the application Download Manager ».
We reboot the device and try to go to Google Play Market. If the problem persists, then move on to the next method.
Method 3: Remove cache and updates
Downloading various applications, our cache is constantly clogged with temporary data. And in some cases, clearing them helps solve the problem with Google Play. We go into the settings menu of our device and select the item " Applications »:
We find there Google Play Store and click on the application button:
In the menu that opens, click " Clear cache »:
Reboot your device and try to connect to Google Play. If it does not work, then return to the application menu and select " Erase data »:
If nothing changes in this case, then press the button " Uninstall updates »:
If nothing happened again, then in " Applications » go to the tab « All» and looking for Google Service Framework:
We go and click " Clear cache »:
Then turn off and erase the data:
We do the same with the Download Manager application.
We reboot the device and try to go to Google Play again.
Method 4: Uninstall unnecessary apps
Some unofficial programs that are not available in the Market may conflict with the official Google app play. This is especially true for those utilities that require Root rights, like Framaroot and Freedom. If the previous methods did not work, then it makes sense to stop or remove these applications:
Method 5: Fixing the hosts file
In hosts we need to leave only the line 127.0.0.1 localhost:
We reboot our device again and try to enter the Market.
Extreme Methods
If none of the above helped, then there is one more option. This is a reset of all settings.
Before this procedure, it is better to make a backup copy of the data., since the device will be completely cleaned after this procedure.
To reset the settings, you need to select the item " Recovery and reset ”, inside which there is an option “ Reset »:
Even if this does not help, then the only thing left is to replace the firmware. This operation is best entrusted to an experienced specialist.
Android is a very convenient and functional operating system, but even it has failures. When using android phone you can encounter a wide variety of errors that cause indignation of users. Moreover, errors often occur when working with the Play Market - a proprietary application store from Google. It happens that it suddenly stops working, although everything was fine before. Just for such cases, we have prepared an article that will tell you why the Play Market does not work on Android and what can be done to fix errors.
Why does the Play Market not work on an Android phone?
Play Market is not a part operating system, but a separate application, so various errors can occur every now and then. The program is frequently updated, and in the settings you can turn off the auto-update feature. In some cases, this leads to old version The Play Market simply stops working. The solution to the problem is very simple - just update the client to current version by downloading it from any convenient resource. But in most cases, the Play Market does not work on an Android phone for other reasons. This may lead to malware on your smartphone or other internal processes that affect the performance of the Google app store. If you use our instructions, then you can restore the Play Market and use it for your pleasure.
Phone reboot
The first thing to do is restart your smartphone or tablet. Often this is already enough to solve the problem. If there are no changes, then move on.
Reset the settings of the Play Store program
If the question of why the Play Market does not work is still relevant, then you need to try resetting the application settings. To do this, follow a simple instruction:
- Go to phone settings;
- Select the "Applications" section;
- We are looking for the Play Market in the list and tap on it;
- In the new window, alternately press the "Clear data" and "Clear cache" keys.
Usually this helps to solve the problem, but the method does not give a 100% guarantee.
Uninstalling Play Store updates
If, after following the previous instructions, the Play Market still does not open on the phone, then you need to erase the latest app updates. To do this, we get into the same window as in the previous stage, just press another key - “Delete updates”. Immediately after that, all updates received by the program will be deleted, as a result of which it will become the same as at the time of purchase of the phone, when you just logged in to your Google profile.
Resetting Google Play Services
The answer to the question why the Play Market does not work on Android may be resetting “Google Play Services”. It is very easy to do this using our instructions:
- We go to the settings menu, where we select the category “Applications”;
- We are looking for “Google Play Services” and click on them;
- Click "Clear Cache".
Download Manager Activation
Often, the Play Market does not work on the phone due to the fact that you previously disabled the Download Manager utility. Again, go to settings, then applications. With a swipe, we switch to the “All” section, where we look for “Download Manager” and go to it. If the program is stopped, then turn it on. We reboot the phone and check the performance of the Play Market.
Deleting a Google account
In some cases, when Google Play Store does not work, deleting helps Google account but be careful. This can lead to the loss of important information for you, so it is better to set up data synchronization in advance so that you have a backup copy from which they can be restored if necessary. Go to settings and select "Accounts". In the window that appears, look for your Google profile, after which a synchronization window will appear on the screen. In it you need to select all the data that you want to get backed up “Contacts”, “Calendar” and many others. Now you can delete your Google account, for which we return to the previous menu, click "Delete" and confirm the action. We reboot the phone and re-authorize in our account, after which all synchronized data will be restored from the backup. If the Play Store application still does not work, then proceed to the next step.
Setting up the “Hosts” file
If you have the Freedom utility installed on your phone and you suspect that the Play Market does not work on your phone for this reason, then we proceed as follows. We go to the settings, where we look for “Freedom” in the list of applications and go to the page with it. In the window that appears, click “Stop”, and then delete the application. It is important to do it this way, then restart the device and check if the Play Market is working. If not, then go to the next paragraph.
Incompatible applications
When figuring out what to do if the Play Market does not work, you need to pay attention to this item if you installed third-party applications on your phone (those that were not preinstalled by the manufacturer). They can affect the work of the app store, in some cases even leading to its blocking. There are many such programs, but most often it is Freedom, through which you can make in-game purchases for free. Remove dubious applications and check if the Play Market is working.
Error 403
Many people ask why the Play Market does not work in the Crimea, and so here everything is very simple. Error 403 appears in connection with the restriction of access, that is, sanctions on this region of the Russian Federation. There is only one way to solve this problem - install a VPN and use the Play Market with it.
Reset Android OS settings
If the Play Market still does not work through Wi-Fi and gives an error, then you need to reset all android settings. This is a radical measure, but in most cases it helps to completely solve the problem.
How to factory reset on Android?
- We go to the settings, where we are interested in the section “Restore and reset”;
- Click "Reset settings" and confirm the action. Before doing this, it is better to make sure that data synchronization is enabled, otherwise you will lose all applications, photos and contacts from the smartphone’s memory;
- After rebooting the phone, we restore all the data and check if the Play Market is working.
Make sure your phone has an internet connection
If the Play Market does not work with a connection error, then you need to make sure that you have an Internet connection on your phone. Probably your account has run out of balance and there are problems with the quality of communication. If the connection is via Wi-Fi, then restart the router.
Owners of Android devices quite often face a rather unpleasant problem: the Play Market does not work, without which a smartphone or tablet will not receive updates for applications, and the user will not be able to download the game they like. If she has not bypassed you, then from today's article you will learn how to deal with it. Believe me, there is nothing complicated, but before moving on to solutions, you need to figure out why the Play Market does not work.
Reasons why the Play Market does not work on Android
Photo: Play market does not workThere are actually dozens, if not hundreds, of reasons. The most common and frequently encountered:
- The Play Market may not work due to technical work. Of course, this happens extremely rarely, but it is not worth deleting. As a rule, they are not conducted for long, therefore it is enough to wait a bit and try to re-enter the Play Market.
- Due to wrong time or date. A very common reason when the user simply does not notice that the time is displayed incorrectly. As a rule, the Play Market does not work, and an error is displayed as an explanation that there is no connection.
- Internet connection problems. Very often, the Play Market does not work due to lack of network coverage or connection to an access point.
- There have been changes in the hosts file. Programs installed on the device can make changes to Android system files. As a result, the Play Market may stop launching. To fix the situation, you need to edit the file, as described below.
- The Play Market on Android may not work due to various applications, such as Freedom, which blocks access to it.
What to do. Ways to fix errors
So, we figured out the reasons. Naturally, there can be much more of them, we have only selected the most frequent ones. However, the ways to "revive" the Play Market, which we will analyze, work in most cases.
Checking the network connection
First of all, make sure that your device is connected to the Internet and that it really works. Checking this is very simple - launch the browser and try to load any page. If all else fails, go to the settings and make sure data transfer is enabled. If you use Wi-Fi, then, accordingly, check the connection.
Reboot the device, set the time
The easiest way that can be used when the Play Market does not work, and when the smartphone freezes, and for many other problems. You can be skeptical about this method, but in 50% of cases, rebooting really helps to solve the problem.
If you are sure that everything is in order with the connection to the Network, then you should check the time and date settings. It happens that the user simply incorrectly set the month or date, which led to an error like “No connection”. Check your input carefully.
Reset settings and clear cache
- Go to device settings (gear image).
- Look for "Applications" or "Application Manager", which lists all installed programs.
- Find the Google Play Market with the corresponding icon.
- Here we are looking for the buttons "Clear cache", "Erase data" and "Delete updates" - click on everything.
- To fix the operation, we recommend that you restart the device so that the system sees the changes faster
In addition, a similar operation can be done with another program - "Google Play Services". You can find it right here.
After that, we check if the Play Market is working, the problem is solved - excellent, no - go to the next step.
Enable what is disabled
Often, users accidentally or intentionally disable services or programs that are important to the system, and as a result, the Play Market does not work. Make sure that the Google Accounts application is active by selecting the appropriate item from the list of programs. If disabled, just click the "Enable" button. Also check if the Download Manager application is enabled, without which, by the way, many services on an Android device may not work. After completing the steps, try to launch the Play Market. Still not working? Don't worry, we've only covered a few of the ways.
Delete Google account
Often problems with accessing the Play Market on Android come from incorrect Google account settings. It is represented by an account that contains the username and password entered during registration (the very first entry into the Play Market). It is not clear why, but it is account problems that often cause various errors, including those with the Play Market, especially on older versions of Android.
Before you start deleting your Google account, you need to save important data (synchronize), otherwise you may lose the information you need.
- We go to the settings.
- We find the accounts section, which lists all the services whose data is stored in the device's memory.
- Select the item "Google".
- All accounts linked to Google services will appear in front of you.
- Select the one you are using by clicking on it.
- A menu will appear that lists the possible actions, select "Synchronization".
- We mark the items that need to be synchronized. As a rule, users create backup copies of contacts or personal data from the device memory. By the way, in the same menu, you can check the box next to "Auto Sync" - the most important information will definitely not be deleted.
- Wait for a while for the process to be completed
Now you can safely delete your account without worrying that all data will be lost. To delete, click on the three dots (menu) located in the upper right corner. Select "Delete" from the list. By confirming the action, your account will be deleted. Reboot your device, and then try to launch the Play Marketby entering your account login and password. Usually this method helps with solving the problem.
Removing third party apps
Have you tried several methods, but the Play Market still does not work? Perhaps the cause of the problem was your actions, which disrupted the system. The fact is that Android, unlike iOS, is not so strict with unknown applications. The operating system, as well as the App Store, carefully check each program, preventing suspicious ones from entering the smartphone. On Android, you can install anything you want. The same Play Market is full of incomprehensible programs.
Very often, the Freedom application, which is popular among users, leads to the inoperability of the Play Market. It is used to bypass the license check that the Play Market does. Its users also use it to emulate purchases (make them for free) in games. That is, it specifically intercepts application requests to Google Play. Therefore, the solution to the problem with a non-working Play Market, if Freedom is installed, is either disabling or completely removing the program.
Problems may be associated with other programs. Think about what applications you installed before the Play Market stopped running on your tablet or smartphone. Scroll through the list installed programs, removing those that you think may be affecting the application. At the end, reboot your device.
Checking and cleaning the system
In the process of working in the operating system, various garbage may accumulate, which will interfere with the launch and operation of the Play Market on Android. Cleaning is very simple: install the Clean Master application (since we can’t launch the Play Market, then download it to your computer and download it to your smartphone or tablet), run the check and wait for the process to finish. It will not be superfluous to check the system for viruses. To do this, download the antivirus from the official website of the antivirus software developer - today they support mobile devices many companies, such as Dr. Web or Kaspersky.
Fixing the hosts file
A working method that will suit experienced users. By the way, we recommend it if you don’t want to delete Freedom, refusing free coins in games. The problem is that some applications run their "roots" in the system files of the operating system, slightly changing them to make the conditions as comfortable as possible for themselves.
Please note that the method only works with devices that have ROOT (superuser rights). Getting them is actually very simple and quite fast, for example, using the programs: Framaroot, VRoot, King ROOT (not work on all devices). Although, if changes have occurred in the hosts file, then most likely you already have ROOT rights.
So, for starters, if the Freedom application is installed, disable it in the Applications menu (Settings).
- Make sure you have superuser rights (you can install the Root Checker program).
- Run one of file managers, granting him superuser rights (a window with a suggestion will appear). We recommend using ES File Explorer or Root Explorer.
- Open the System folder, then ets , which is where the hosts file is located.
Be sure to make a copy of the file, saving it elsewhere, so that in case of problems, you can return everything to its original state.
- Tap on the file by holding your finger until a menu appears, in which tap on the "Edit" item.
- Erase everything except "127.0.0.1 localhost".
- Confirm saving changes to the file.
If the above methods did not help and the Play Market still does not work, then we proceed to radical measures - a return to the factory settings.
During the operation, all data and programs from the phone's memory (photos, music, contacts, etc.) will be deleted, the settings will return to their original state (the theme will change, the call signal will change). In general, your smartphone will be like new. So take care of your data by making a backup. By the way, the information stored on the memory card can not be deleted.
To perform a factory reset, go to the device settings and select "Backup and reset" (in earlier versions of Android - "Privacy"). Select "Reset phone settings", read the warning and confirm the action. The smartphone will reboot, after which you can try to enter the Play Market. In the vast majority of cases, the method works, but you will have to reinstall the necessary programs.
