Why does google play not start on android. Why is the play store not opening on android? Fixing and configuring the system hosts file
The Play Store is a source of new apps and games for android device users.
However, this base can sometimes not work - lead to a crash on our device. How to deal with it?
The Play Store can not work for various reasons, fortunately they are almost always quite simple to fix.
There are many ways to help restore normal operation. Below you will find the main proven reasons why the play market does not start and how to fix it.
The first reason why it does not work on the android Play Market is a problem with the cache
In most cases, clearing the cache solves the problem. This is a place where temporary data is stored to speed up the opening of the Google Play Store.
They can make mistakes there, as a result of which the application does not work properly.
To clear the cache, go to android settings and then go to the "Applications" section.
There you will see the application manager. After clicking on it, a tab with all programs will open - look for " Play market” and click on it.
NOTE: I describe and insert pictures from android 6, more precisely android 6.0 on a samsung galaxy smartphone. You may have a different version and a smartphone or tablet, so some inaccuracies are not ruled out.
Now select "Memory" and at the very bottom click "clear cache".
Then go back, click "Clear data", then click "delete".
Now check if the play market is working, if not, then in the same device manager, click on it. You will see "turn off" and "stop", and at the very top right: "options". Click on these options and click on the pop-up line "Uninstall updates".
We check the functionality. If it doesn’t work, we carry out exactly the same operations with the application “Services Google Play". To do this, after opening, click on the "Memory" option and click on the line: "clear cache"
If it works now, great, if it doesn't work, move on. In the window where you went to the memory, click another option: "Manage data", then click "Delete all data".
NOTE: If you cannot find the required options on your own, then to completely clear the entire cache of your phone.
The second reason why it does not work on android play market is disabled google account failure
If the above does not help, try deleting the google account of your android - this may help solve problems with the play store.
To do this, go to the android settings and go to "Accounts". Select a Google account and then remove it from your phone.
Then we return to the account settings and select "Add a new account" - enter the data and add.
Sometimes you may need to use a different account to fix the problem. Then go to the registration form for a new Google account and make a new registration.
Just before you do it, clear the app cache and play store data, and only after cleaning, go to the "Settings> Accounts" section of the android and add a new Google account.
After logging in, try using the play store. If the store is unlocked (working), you can stay in the new account or try to return to the old account.
The third reason why the play market does not work on android is the wrong date and time
It may seem insignificant, but a correctly set date and time may be required in order to log in to Google's servers.
If you have the wrong date or time set, then the Google servers will have problems syncing the settings. As a result, you will not be able to sign in to the Google Play Store.
To set the correct date and time, go to "Settings => Date and time" and it is best to select automatic setting.
If, so far, everything has been set to automatic, try switching to manual and enter the exact time and date.
The fourth reason why it does not work on the android play market is the use of vpn or a proxy server
If you are using a VPN or proxy servers, this may be the cause of problems connecting to the play store.
Proxy settings can be easily checked. When connected via Wi-Fi, go to "Settings => Wi-Fi", and then click on the network you are connected to. From context menu select Change Network.
There will be options for Wi-Fi networks. Check the "Show advanced options" box and make sure that under "Proxy settings" the position is set to "None".
The second VPN option - it can be different here. The first option is to use the app to connect to VPN networks.
If you have it, try disabling or removing it completely. The second way to connect to a VPN is to add VPN settings.
Go to "Settings", then select "More..." under "Wireless & networks".
Open "VPN" and make sure the list does not have a VPN connection configured. If you have, remove it.
The fifth reason why the play market does not work on android is the Internet is blocked
Android can have many applications that are used to manage the internet connection.
They allow, for example, blocking access to individual applications. Some devices (for example, Huawei) have a built-in feature that allows you to manage applications for connecting to the network (Settings => Data transfer management => network application - make sure the play store has access to the Internet using a cellular connection).
If you have an application (for example, No Root Firewall) make sure that it is not configured in a way that blocks access to the Internet in the Google Play Store. You can also try uninstalling it completely for testing purposes.
If you are trying to connect to the play store using Wi-Fi, turn off completely wireless networks and activate cellular data.
Check the connection with the store on the mobile Internet. If at the beginning you tried to connect to the store through Mobile Internet, try to do it exactly the opposite - turn off cellular communication and connect only via Wi-Fi.
Look, maybe you accidentally disabled applications or system services, without which the play market cannot work (for example, a download manager).
Go to Settings > Apps or Settings > App Management and then click on the Accessibility Apps tab (or scroll to the bottom of the list).
There will be everything from phone applications. Check if any of them are related to system services. If something is disabled, enable it.
That's all, though in the case when nothing helps, there is another "extreme" option - reset the phone and restore it to default. Please note that you will then lose any data, text messages or photos stored in internal memory phone.
To restore the default settings, go to the "Settings" menu and then select "Backup and Reset". Select "Factory Reset" and wait for the phone to reset to default settings.
If none of the above helped, contact your best friend with a description of the problems - this is the form below the comments. Good luck.
To fix the issue, follow the instructions below. They can help in the following cases:
- You cannot download or install apps and games from Play Market a.
- You cannot download music, movies, TV series, and other content from the Play Store.
- The Play Store app won't open or crashes.
- You are unable to complete the download or update of applications.
Step 1: Connect to a Wi-Fi or mobile network with a good signal
Make sure you are using a network with a strong signal. If possible, connect to Wi-Fi. If you are using a mobile network, check the signal quality. Then try downloading the app again.
Learn more about how to fix internet connection issues on Android devices.
Step 2Clear Cache and Delete Play Store Data
In some cases, this helps troubleshoot.
Step 3: Restart your device
If the issue is not resolved, restart your device.
- Press and hold the button nutrition until the menu opens.
- Select Switch off or Restart.
- If necessary, press and hold the button nutrition until the device turns on.
Most users of Android-based devices at least once encountered a problem when the Google Play Market stopped functioning normally for unknown reasons. There are a lot of options why the Play Market does not work, but they manifest themselves in different ways:
- The utility does not start.
- It is impossible to download programs when the online utility store gives one error after another with different numbering.
- Google Play Market keeps crashing after a few seconds of use.
- Download problems.
In this article, we will look at the most common reasons why the Play Store application does not work on Android, and how these problems can be solved.
Refresh ban
Many inexperienced users often encounter a situation where the downloaded software stops updating. It not only stops doing this automatically, but also the device does not receive notifications with a request to download new versions.
Over time, the Play Market itself suffers the same fate, since Android ceases to support the old online store format and no longer provides access to the resource.
No internet connection
Often the reason why the Play Market does not open on Android is a connection problem. Sometimes the available network speed is not enough to load pages, but most often the smartphone or tablet is simply not connected to it:
- The package of available network traffic from the mobile operator has ended.
- No wireless internet available.
- Failure of the Wi-Fi module.
Engineering works
Occasionally, developers carry out technical work on their resource. As a rule, they go unnoticed by the average user. But if Google is engaged in a global refinement and modernization of the resource, then many Google account holders have little difficulty accessing the online store.
They are short-term in nature, and for a decision it is enough to wait a little. In just a few minutes (or hours), you can download programs again without any difficulties.
Incompatible applications
Owners of old smartphones also often do not work correctly with the Play Market on Android. The problem is that many modern applications (especially entertainment ones with high demands on device performance) are not compatible with older phones.
On such outdated devices, demanding utilities simply will not run, which is why the Play Market developers restrict access to downloads in order to avoid negative feedback from users with low ratings.
Incorrect time and date settings
Viruses or system glitches can sometimes set smartphones to the wrong date, time or time zone. For security purposes, when you log into your account, the system checks and compares the correctness of the date and time. If it doesn't match, then the service won't start until the error is fixed.
Changes in the hosts file
Third-party applications (which are most often downloaded as .apk archives from other sites) get full access to modify system files during installation. Most of them edit the host file, which stores network addresses and user domains.
Such changes entail failures in the operation of the online store program, after which the Play Market on Android does not start.
What to do to solve the problem
We figured out the reasons for the termination of work, and now consider simple ways how to restore it.
In 70% of cases, it is enough to do the first step so that the service starts loading and downloading utilities again.
To avoid system errors and failures, you need to reboot the device regularly, and preferably at least once a day. But many users neglect this rule until the moment when the number of errors and "lags" does not interfere with the normal workflow of the smartphone and the operating system.
Most problems that arise while using the phone can be solved with a simple reboot. Before proceeding with serious measures (resetting installations, deleting accounts, etc.), it is recommended to start by simply restarting Android and trying to log in again.
Check internet connection
You can download applications from the Market only if data transfer is enabled, so before starting downloading and working with the utility, you need to make sure that the device is connected to the Internet.
Set date and time
Sometimes the Play Market itself notifies you of the wrong time zone, which can be corrected in the Smartphone Settings (in the corresponding "Date and Time" column).
Application Settings
One of the most popular reasons for a problem in operation is settings failures. Try repeating the four steps below one by one. After each step, check if the error has been fixed.
To solve the problem, you need:
- Go to device settings.
- Select the "Application Manager" column.
- Find "Play Market" in the list and click on it.
- In the open control window, click on the "Clear cache" or "Clear data" button.
Uninstall updates
If the previous options did not help, you need to uninstall the Play Market updates and run the application again. The first three steps are similar, but in the control window you will need to click "Uninstall updates". After that, the utility will roll back to its original state.
Reset "Google Play Services" settings
At the last stage, we proceed to reset the system settings of Google Play services. To do this:
- Go to Settings and then to the Applications tab.
- From the list, click on "Google Play Services".
- In the Program Manager, select Clear Cache.
- Try to launch an online store.
Customize the hosts file
After installation malicious viruses and utilities that make changes to the hosts file, it must be configured correctly. The first step is to stop the program that harms the system (most often, those who downloaded Freedom to hack games face this difficulty). After that, it must be removed.
It is very important to follow the correct sequence - first stop, and then remove. The hosts file is located in the system/etc/ path, and an example of its correct configuration can be seen below.
Remove incompatible applications
The developers of the operating system strongly recommend downloading only proven applications from the Play Market, as third-party incompatible ones can harm its operation.
Such malware should be removed immediately and never downloaded again.
Delete google account
This is a drastic measure that will entail the removal of all data and downloaded extensions, but sometimes you can’t do without it. To protect personal information, you first need to synchronize it - that is, create a backup copy.
- In the Settings section, select "Accounts".
- Click on the "Google" tab.
- There will be three vertical dots at the top. You need to click on them, select "Synchronize" first and wait for the process to finish.
- After that, in the same menu, when you click on the dots, delete the account.
Reset android settings to factory settings
The last most serious step is to roll back the OS to a pristine state. All personal information will be deleted without the possibility of recovery. Therefore, before uninstalling, create backup copies. Then you need:
- In Settings, select the "Backup and Reset" section.
- Confirm Reset settings.
- Wait for the phone to reboot.
- Restore data from a backup.
Conclusion
Today we looked at the reasons why Google services may not work on Android devices, and methods for solving these problems. In practice, one of these methods solves the problem in the vast majority of cases. We hope the article was useful to you.
Video
Store of programs, games and Google Apps Play is something that no owner of a mobile gadget on the Android platform can do without today. It is the lightest and fast way installation on a phone or tablet of any game or program - paid or free, simple or resource-intensive, for work or entertainment.
The main causes of errors are incorrect installation or updating of programs.
And, probably, each of us has repeatedly encountered a situation when, when trying to install some application, it was discovered that Google Play was not working on the device. The case is unpleasant, but completely solvable. We have collected the most common problems with the Play Market on Android and now we will tell you why this happens and what to do in such cases.
Reasons why the Play Market may not work
No matter how trite, but the first thing to do is to reboot the device. This is worth doing for any problem, and the Play Market is no exception. More often than not, rebooting fixes Android system crashes.
If that doesn't help, check your internet connection. Connect via an available Wi-Fi network or turn on mobile internet. This simple action can solve the problem with the Play Market.
Market may also report an error if the system time or date on the device does not match the current values in your time zone. This can happen if the phone / tablet has been discharged for a long time, or if the screen was accidentally unlocked in a pocket or during a conversation, and accidental touches of the sensor changed the time settings. Check with the time and set the correct values on your device.
But why does the Play Market refuse to launch when both the time and the Internet connection are in order? In this case, you can alternately try to do the following steps:
The above steps can help not only if the Play Market has recently been updated or is frequently used. Clearing the cache and erasing data is advisable to do periodically in order to prevent such failures.
The next step is to verify your Google account. Open "Settings" - "Accounts" and make sure that the desired account in the Android system exists, is active and correctly authorized. Deleting the account and re-creating it often also helps. Before deleting, do not forget to start synchronization: if you do not do this, you can lose contacts, letters and other data related to this profile.
In some cases, the user accidentally or intentionally turns off the Download Manager, respectively, applications from the Play Market cannot be loaded into the gadget. You can fix this again in the application settings: on the "All" tab, find the "Download Manager", open it and turn it on with the appropriate button.
And finally, "heavy artillery". If these methods did not help, it remains to reset the device settings to its original state. This is done through the menu "Settings" - "Backup and reset" - "Reset settings". The Android system will return to its original state, and the failures that occurred during its use will naturally disappear.
Classification of problems by error number and their solution
Often, in case of crashes or problems with the operation of Google Play, it reports a problem, marking it with a number. How to understand why this or that error occurs and what to do with it? Here is a list of the main Play Market errors with brief description and decision.
- Error 413. Utilities or necessary updates are not downloaded to the device. You need to clear the cache of the applications "Play Market" and " Google Accounts».
- Error 919. Apps download but won't launch. Most likely, the Android system memory is full, try deleting unnecessary applications, games or other files.
- Error 491. Clearly indicates a problem with the Google account. Delete it in your phone/tablet settings, reboot the device and restore the existing profile or create a new one if it doesn't work under your Market.
- Error 481. Solved identically to 491, it is recommended to use a different account.
- Error 927. The app we want to download or update is already being updated. You can do nothing here, you just need to wait for the process to complete.
- Error 921. The program does not download to the phone. Clearing the cache and erasing the Play Market data helps, it will also be useful to delete the account and restore it after restarting Android.
- Error 403. Appears when you try to pay for the download of the utility, if the card linked in the settings does not have enough funds to pay. Top up the card or enter the details of another card in the settings.
- Error 498. The download does not go to the end, it breaks. Most likely, the memory of the device is full. Delete junk files, clear the application cache and try again.
Less common, but found errors numbered 101 and 24. The first of these means that this phone or the tablet already has too many applications, so the installation of the desired one is interrupted. Check if you really use all of them and delete the ones you don't need. And the number 24 means that you are trying to install a program that was previously installed on this device, but is now not completely removed. System files, pieces of data, or folders related to the specified utility remain in memory. To solve this problem, you need root access to the device, which will allow you to enter file system and remove unnecessary.
Conclusion
The methods listed in this article will most likely help you solve the problems that have arisen in the Play Market on Android. If you encounter some atypical error that was not included in our instructions, describe the situation in the comments, and we will try to help figure out what happened, why and what to do about it.
